template_main()
Display the main helpdesk view of active tickets.
This function steps through the blocks defined in SimpleDesk.php to display all the blocks that potentially would be visible, noting whether blocks have been collapsed or not, and calling to the sub-subtemplates to output collapsed and noncollapsed blocks.
All the blocks here are defined in shd_main_helpdesk() (or shd_view_block() if viewing a single block) and data gathered in shd_helpdesk_listing().
template_closedtickets()
Display the helpdesk view of resolved tickets.
This function steps through the blocks defined in SimpleDesk.php to display all the block of closed items.
All the blocks here are defined in shd_closed_tickets() and data gathered in shd_helpdesk_listing().
template_recyclebin()
Display the helpdesk view of recycled and partly recycled tickets.
This function steps through the blocks defined in SimpleDesk.php to display all the blocks that would be related; the list of deleted tickets, and the list of tickets with deleted replies in.
All the blocks here are defined in shd_recycle_bin() and data gathered in shd_helpdesk_listing().
template_ticket_block()
Display an individual, non-collapsed block.
Each front-page template uses this function to display a given block of tickets. It handles displaying the menu header, including ticket count, followed by all the different column types as listed in shd_main_helpdesk(), then to iterate through the ticket details to display each row (provided by shd_helpdesk_listing().
template_shd_menu_header(string $header, string $string) : string
Makes a menu header clickable/sortable.
Within the ticket blocks, it is possible to sort the blocks by column, and do so in a way that is retained as you manipulate individual blocks. Since this is transient (not pushed to the database) it needs to be recorded in the URL over time.
| string | $header | The identifier of the header to use here; related to {@link shd_helpdesk_listing()} |
| string | $string | The text string to use as the header text |
The fully formed HTML fragment for the link, text and hint image
template_shd_maintenance_above()
Displays a header to admins while the helpdesk is in maintenance mode.
The helpdesk is disabled to non admins while in maintenance mode, but this template is added to the template layers if the user is an admin and it's in maintenance mode.
template_shd_maintenance_below()
Displays a footer to admins while the helpdesk is in maintenance mode.
The helpdesk is disabled to non admins while in maintenance mode, but this template is added to the template layers if the user is an admin and it's in maintenance mode.
