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SimpleDesk API v2.1 - Source files - SimpleDesk-Post

SimpleDesk-Post

This file is one of the cornerstones of SimpleDesk; it handles displaying the post form to users, both for tickets and replies, handles editing of tickets/replies, attachments to tickets/replies and actually saving all that into the database.

  • since: 1.0

shd_post_ticket()

Create a new ticket

  • since: 1.0

shd_save_post()

All the magically common posting stuff goes in here

  • since: 1.0

shd_save_ticket()

Saves the main ticket data.

  • since: 1.0

shd_post_reply()

Loads the Post a reply area

  • since: 1.0

shd_save_reply()

Saves the reply

  • since: 1.0

shd_done_posting()

Commits the action log entry for what the user has done (since 1.1), then directs the user based on where they were and what was selected: - if 'return to ticket' was not selected, return to the front page - if it was, and we edited a reply, return to the reply - if it was select, but it was a new topic/reply, return just to the topic itself

  • since: 1.0

shd_setup_replies(array $first_msg)

Sets up the replies section data

  • since: 1.0

Parameter: $first_msg

Expected type: array

The first message for the ricket

shd_postbox(string $id, string $message, array $buttons, string|int $width = '90%')

Sets up the post box for tuckets

  • since: 1.0

Parameter: $id

Expected type: string

The id of the post box

Parameter: $message

Expected type: string

The message for the post box

Parameter: $buttons

Expected type: array

Buttons on the post box

Parameter: $width

Expected type: string|int

Default: '90%'

(optional) The width of the post box, can use percents, ems, px, etc.

shd_prepare_reply_context()

Prepares a reply section

  • since: 1.0

shd_load_attachments()

Load up any and all attachments related to this ticket.

  • since: 1.0

shd_check_attachments()

Checks attachments are valid and allowed.

  • since: 1.0

shd_handle_attachments()

Handles attachment actions such as adding or removing.

  • since: 1.0

shd_posting_additional_options()

Establishes the items for the 'additional options' in the posting screen.

  • since: 2.0

shd_check_dependencies()

Checks dependencies of the current ticket to see if it can be closed.

  • since: 2.0

shd_load_canned_replies()

Loads the possible permutations of canned replies.

  • since: 2.0