SimpleDesk API

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sd_sourceSimpleDesk-Post.php

This file is one of the cornerstones of SimpleDesk; it handles displaying the post form to users, both for tickets and replies, handles editing of tickets/replies, attachments to tickets/replies and actually saving all that into the database.

Functions

shd_post_ticket()

shd_post_ticket()

Create a new ticket

shd_save_post()

shd_save_post()

shd_save_ticket()

shd_save_ticket()

shd_post_reply()

shd_post_reply()

shd_save_reply()

shd_save_reply()

shd_done_posting()

shd_done_posting()

Redirects the user once a ticket has been posted or replied to.

Commits the action log entry for what the user has done (since 1.1), then directs the user based on where they were and what was selected:

  • if 'return to ticket' was not selected, return to the front page
  • if it was, and we edited a reply, return to the reply
  • if it was select, but it was a new topic/reply, return just to the topic itself

shd_setup_replies()

shd_setup_replies(  $first_msg)

Parameters

$first_msg

shd_postbox()

shd_postbox(  $id,   $message,   $buttons,   $width = '90%')

Parameters

$id
$message
$buttons
$width

shd_prepare_reply_context()

shd_prepare_reply_context()

shd_load_attachments()

shd_load_attachments()

shd_check_attachments()

shd_check_attachments()

shd_handle_attachments()

shd_handle_attachments()

shd_posting_additional_options()

shd_posting_additional_options()

Establishes the items for the 'additional options' in the posting screen.

shd_check_dependencies()

shd_check_dependencies() : string

Checks dependencies of the current ticket to see if it can be closed.

Returns

string —

Returns empty string if the ticket has no dependency issues, or returns the id for $txt to use as error message.

shd_load_canned_replies()

shd_load_canned_replies()

Loads the possible permutations of canned replies.