template_viewticket()

template_viewticket() 

Display the main view of a ticket.

It is responsible for all the processing and display of the data gathered in shd_view_ticket() to the user, and in fact there is little to discuss other than simply displaying the ticket in given HTML.

It is also responsible for displaying attachments either to the ticket (in attachments-in-ticket mode) or to the first post (in attachments-in-replies mode), and calling upon the posting routines to set up display of 'advanced' mode in quick reply.

template_ticket_leftcolumn()

template_ticket_leftcolumn() 

Displays the left area next to replies in the ticket view.

We pull the content into a single column this way to ensure floatleft items are handled properly.

template_viewticketattach()

template_viewticketattach() 

Display all the attachments to a ticket (in ticket view)

This function displays all the attachments in the current ticket while in ticket view, rather than when in replies view (which is handled by template_viewreplies() instead; this function was previously was part of template_viewticket().

template_viewnotifications()

template_viewnotifications() 

Display user-specific notification information.

template_additional_fields()

template_additional_fields() 

Additional information

This template displays the "Additional information" block below the ticket body. It contains any custom fields that the admin has set to display there.

template_quickreply()

template_quickreply() 

Displays the quick reply/go advanced box

This function handles displaying of the templates that make up the Quick Reply / Go Advanced area, drawing on \SimpleDesk-Post.template.php for core posting templates.

Prior to 1.1 this was part of template_viewticket()

template_inline_attachments()

template_inline_attachments(  $msg) 

Parameters

template_viewreplies()

template_viewreplies() 

Display all the replies to a ticket.

This function deals simply with viewing of replies in a ticket, including deleted replies, which is initialised in shd_view_ticket() and data gathered through the shd_prepare_ticket_context() call back, which simply deals with a single reply at a time.

template_viewrelationships()

template_viewrelationships() 

Display related tickets.

Displays the block of tickets that have a relationship to this one.

template_ticketactionlog()

template_ticketactionlog() 

Display the events on a ticket.

Displays all the non-post type events that apply to the current ticket, as a subset of the master action log. Data is gathered from shd_load_action_log_entries()

template_shd_display_nojs_above()

template_shd_display_nojs_above() 

Displays a header that Javascript should be enabled while in the administration panel area of SimpleDesk.

The helpdesk is disabled to non admins while in maintenance mode, but this template is added to the template layers if the user is an admin and it's in maintenance mode.

template_shd_display_nojs_below()

template_shd_display_nojs_below() 

Displays a footer that Javascript should be enabled while in the administration panel area of SimpleDesk.

This template is added to the template layers, because SMF requires a layer have both a layer before and after the main content.