March 04, 2021, 11:10:21 PM

News:

Loving SimpleDesk? Help us spread the word!

SimpleDesk API

API Documentation
API Documentation
\

sd_templateSimpleDesk-TicketTopicMove.template.php

This file handles gathering user options when moving a ticket to/from the helpdesk, from/to a forum thread, specifically getting details like whether to send a PM to the user (including the PM contents), as well as if sending to a board, which board.

Functions

template_shd_tickettotopic()

template_shd_tickettotopic()

Display a list of requirements for moving a ticket to a topic.

When moving a ticket to the forum, certain information is required: the board to move to, whether to send the ticket starter a personal message (and if so, the contents of the message) and what to do in the event there are deleted replies to deal with. This function handles showing the form to the user.

template_shd_topictoticket()

template_shd_topictoticket()

Display a list of requirements for moving a topic to a ticket.

When moving a ticket from the forum, only a little information is required; basically, whether to send a personal message (and what message) to the topic/ticket starter or not.