Notification for new tickets
Parameter: $msgOptions
Expected type: int
The message options, similar to the createPost in Subs-Post.php
Parameter: $ticketOptions
Expected type: int
The ticket options, similar to the createPost topicOptions in Subs-Post.php
Parameter: $posterOptions
Expected type: int
The poster options, similar to the createPost in Subs-Post.php
Notifications for new replies
Parameter: $msgOptions
Expected type: int
The message options, similar to the createPost in Subs-Post.php
Parameter: $ticketOptions
Expected type: int
The ticket options, similar to the createPost topicOptions in Subs-Post.php
Parameter: $posterOptions
Expected type: int
The poster options, similar to the createPost in Subs-Post.php
Notificaiton for assignments
Parameter: $ticket
Expected type: int
The ticket id
Parameter: $assignment
Expected type: int
Who the ticket is being assigned to.
Handle email notifications
Parameter: $notify_data
Expected type: mixed
Array of data containing notification informationt o be sent out.
Display the notice of email.
.
Builds a list of who should be notified or not.
Parameter: $ticket_id
Expected type: mixed
Returns a list of all the possible people that would want notification, that can see the ticket we're interested in.
Parameter: $dept
Expected type: int
The department the given ticket is in.
Parameter: $private
Expected type: bool
Whether the given ticket is private or not.
Parameter: $ticket_starter
Expected type: int
User id of the ticket starter.
Parameter: $include_admin
Expected type: bool
Default: true
If false, exclude forum admins from the list of possible candidates.
Parameter: $include_current_user
Expected type: bool
Default: false
If true, exclude the current user from the list of possible candidates.
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