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SimpleDesk API v2.1 - Source files - SimpleDesk-Delete

SimpleDesk-Delete

This file deals with deletion/recycling of tickets and replies, subsequent restoration back to the helpdesk, and lastly, permanent deletion of the same.

  • since: 1.0

shd_ticket_delete()

Accessed through ?action=helpdesk;sa=deleteticket;ticket=x;sessvar=sessid Operations: - Session check - Check there's a ticket id - Check the ticket exists and is visible to the current user - Check permission to delete ticket matches (i.e. can delete any, or can delete own and this is one of ours) - Update the ticket's status to deleted - Log the deletion - Clear the menu's Helpdesk active items cache - return to the front page

  • since: 1.0

shd_reply_delete()

shd_perma_delete()

shd_attach_delete()

shd_ticket_restore()

shd_reply_restore()