This file is one of the cornerstones of SimpleDesk; it handles displaying the post form to users, both for tickets and replies, handles editing of tickets/replies, attachments to tickets/replies and actually saving all that into the database.
Create a new ticket
Commits the action log entry for what the user has done (since 1.1), then directs the user based on where they were and what was selected: - if 'return to ticket' was not selected, return to the front page - if it was, and we edited a reply, return to the reply - if it was select, but it was a new topic/reply, return just to the topic itself
Parameter: $first_msg
Expected type: mixed
Parameter: $id
Expected type: mixed
Parameter: $message
Expected type: mixed
Parameter: $buttons
Expected type: mixed
Parameter: $width
Expected type: mixed
Default: '70%'
Establishes the items for the 'additional options' in the posting screen.
Checks dependencies of the current ticket to see if it can be closed.
Loads the possible permutations of canned replies.
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