SimpleDesk API v1.0 - Support files
Navigation
Search
This file handles key functions for SimpleDesk that can be called on every page load, such as the
custom query function to handle ticket visibility, the counter for active tickets in the menu header, or the action log.
- shd_db_query(string $identifier, string $db_string, array $db_values = array(), resource $connection = null)
- shd_load_user_perms()
- shd_get_active_tickets()
- shd_clear_active_tickets(mixed $id)
- shd_log_action(string $action, array $params)
- shd_can_alter_urgency(int $urgency, bool $ticket_starter, bool $closed, bool $deleted)
- shd_count_helpdesk_tickets(string $status = '', bool $is_staff = false)
- shd_load_ticket(int $ticket)
- shd_format_text(string $text, bool $smileys = true, string $cache = '')
- shd_allowed_to(mixed $permission)
- shd_is_allowed_to(mixed $permission)
- shd_members_allowed_to(mixed $permission)
- shd_profile_link(string $name, int $id)
- shd_determine_status(string $action, int $starter_id, int $replier_id, int $replies = -1)
- shd_no_expand_pageindex(string $base_url, int $start, int $max_value, int $num_per_page, bool $flexible_start = false)
This file deals with some of the items required by the helpdesk, but are primarily supporting
functions; they're not the principle functions that drive the admin area.
- shd_load_action_log_entries(int $start, int $items_per_page, string $sort, string $order)
- shd_count_action_log_entries()
This file handles probably the two most critical functions in SimpleDesk: the one that adds new posts to the database
and one that saves updated posts; also contains miscellaneous code that applies generally in posting.
- shd_create_ticket_post(array $msgOptions, array $ticketOptions, array $posterOptions)
- shd_modify_ticket_post(array $msgOptions, array $ticketOptions, array $posterOptions)
- shd_get_urgency_options(bool $self_ticket = false)