Recent Posts

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SimpleDesk Support / Re: SMF 2.0.17
« Last post by SleePy on January 16, 2020, 10:47:14 pm »
sm.org is running it, no issues.
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SimpleDesk Support / SMF 2.0.17
« Last post by tfs on January 16, 2020, 04:38:11 pm »
Anyone upgraded to 2.0.17? How is the help desk working?
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SimpleDesk Support / Create an internal ticket system
« Last post by biribinha on November 12, 2019, 01:41:06 pm »
Hello friends

I am trying to use SimpleDesk as an internal ticket system for my company, but I have had difficulty deploying the necessary configurations.

See if you can help me.

Let's suppose I have 3 departments: A, B, C.

I need all departments to be able to send tickets to everyone, but they can only see tickets of their own.

Example:
Department A sends a ticket to Department B. Department B will receive the ticket and resolve it.

Department C sends a ticket to department B, which also receives it and will resolve it, however, when department C or department A enters the tickets section of department B, it can only see the tickets it has created.

Department A or C can only see their own tickets.

When department B sends a ticket to department A or C, the same scenario must apply.

How to make?

Sorry for my bad english, used google translate.
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SimpleDesk Support / Re: Letting a certain role modify one department, not the rest
« Last post by SleePy on August 17, 2019, 11:05:54 am »
I would have to test it to verify but this should work as you are intending.  Don't forget that permissions apply to all membergroups assigned to a user.  Not just the primary display membergroup.
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SimpleDesk Support / Letting a certain role modify one department, not the rest
« Last post by Arraknia on August 15, 2019, 08:54:03 pm »
So I'm the community manager at a Mount&Blade: Warband roleplaying community, and we've decided to make a new forum with SMF, and we're used to tickets systems from before. I downloaded SimpleDesk and got the hang of it, but encountered a problem when I wanted an Event Master to be able to moderate one department, while be a regular user to the other ones. Any idea of how I can fix this? I'll post a picture of it for reference.

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SimpleDesk Tracker / Re: SD 2.1 - Enable Front Page?
« Last post by tfs on April 25, 2019, 11:47:05 pm »
Thanks Jeremy. I'm hoping to get Tally going as well. I actually forget how to setup Tally. Do you remember if we had a tutorial on it?
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SimpleDesk Tracker / Re: SD 2.1 - Enable Front Page?
« Last post by SleePy on April 25, 2019, 08:00:09 pm »
Will look into it.  It was broken at one time, I fixed it up and haven't checked since.
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SimpleDesk Tracker / SD 2.1 - Enable Front Page?
« Last post by tfs on April 22, 2019, 11:25:29 am »
I'm trying to enable the front page button at ?action=admin;area=helpdesk_plugins

I forget if that needs to be installed separately? The button is there but clicking on it has no effect, nor does Tally Custom Fields.

SMF 2.1 RC2
SD - who can tell? :) Latest from git?
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SimpleDesk Discussion / Re: Upgrade Roadmap
« Last post by tfs on February 26, 2019, 07:58:46 pm »
Thanks, will give it a try and report back.
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SimpleDesk Discussion / Re: Upgrade Roadmap
« Last post by SleePy on February 23, 2019, 08:38:01 pm »
In the sd_sources/Subs-SimpleDes.php

Code: [Select]
function shd_buffer_replace(&$buffer)

Replace with

Code: [Select]
function shd_buffer_replace($buffer)

This is fixed in 2.1
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