Recent Posts

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SimpleDesk Support / Re: Letting a certain role modify one department, not the rest
« Last post by SleePy on August 17, 2019, 11:05:54 am »
I would have to test it to verify but this should work as you are intending.  Don't forget that permissions apply to all membergroups assigned to a user.  Not just the primary display membergroup.
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SimpleDesk Support / Letting a certain role modify one department, not the rest
« Last post by Arraknia on August 15, 2019, 08:54:03 pm »
So I'm the community manager at a Mount&Blade: Warband roleplaying community, and we've decided to make a new forum with SMF, and we're used to tickets systems from before. I downloaded SimpleDesk and got the hang of it, but encountered a problem when I wanted an Event Master to be able to moderate one department, while be a regular user to the other ones. Any idea of how I can fix this? I'll post a picture of it for reference.

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SimpleDesk Tracker / Re: SD 2.1 - Enable Front Page?
« Last post by tfs on April 25, 2019, 11:47:05 pm »
Thanks Jeremy. I'm hoping to get Tally going as well. I actually forget how to setup Tally. Do you remember if we had a tutorial on it?
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SimpleDesk Tracker / Re: SD 2.1 - Enable Front Page?
« Last post by SleePy on April 25, 2019, 08:00:09 pm »
Will look into it.  It was broken at one time, I fixed it up and haven't checked since.
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SimpleDesk Tracker / SD 2.1 - Enable Front Page?
« Last post by tfs on April 22, 2019, 11:25:29 am »
I'm trying to enable the front page button at ?action=admin;area=helpdesk_plugins

I forget if that needs to be installed separately? The button is there but clicking on it has no effect, nor does Tally Custom Fields.

SMF 2.1 RC2
SD - who can tell? :) Latest from git?
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SimpleDesk Discussion / Re: Upgrade Roadmap
« Last post by tfs on February 26, 2019, 07:58:46 pm »
Thanks, will give it a try and report back.
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SimpleDesk Discussion / Re: Upgrade Roadmap
« Last post by SleePy on February 23, 2019, 08:38:01 pm »
In the sd_sources/Subs-SimpleDes.php

Code: [Select]
function shd_buffer_replace(&$buffer)

Replace with

Code: [Select]
function shd_buffer_replace($buffer)

This is fixed in 2.1
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SimpleDesk Discussion / Re: Upgrade Roadmap
« Last post by tfs on February 18, 2019, 12:01:55 pm »
Current SMF version: SMF 2.0.15
GD version: bundled (2.1.0 compatible)
MySQL version: 5.5.60-0+deb7u1-log
PHP: 5.6.40
Server version: Apache
SimpleDesk  2.0 SVN r537 (Slightly customized)

I'm not quite sure what this means:

Quote
Are you doing any placements of SD like in the board index, unread replies or other areas?

I've done a few customizations over the years. Added a column or two to the ticket grids. Adjusted widths on the grids. Set the Additional Info area to collapsed by default. Added a few custom fields to the ticket display template.

But when you say Board Index maybe you mean the forum? In this case there is no forum and no personal messages available. That's all turned off. Help desk only.
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SimpleDesk Discussion / Re: Upgrade Roadmap
« Last post by SleePy on February 16, 2019, 03:51:31 pm »
What version of SMF and SD?

Are you doing any placements of SD like in the board index, unread replies or other areas?
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SimpleDesk Discussion / Re: Upgrade Roadmap
« Last post by tfs on February 16, 2019, 02:19:54 pm »
According to this: http://www.simpledesk.net/development/api/

shd_buffer_replace may only be a problem when in help desk only mode, which is what I'm using.

Code: [Select]
package

subs
shd_buffer_replace()

shd_buffer_replace(  $buffer)

Last-minute buffer replacements to be made, e.g. removing unwanted content in helpdesk-only mode.
Parameters
$buffer
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