Recent Posts

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1
SimpleDesk Discussion / Re: Upgrade Roadmap
« Last post by tfs on February 26, 2019, 07:58:46 pm »
Thanks, will give it a try and report back.
2
SimpleDesk Discussion / Re: Upgrade Roadmap
« Last post by SleePy on February 23, 2019, 08:38:01 pm »
In the sd_sources/Subs-SimpleDes.php

Code: [Select]
function shd_buffer_replace(&$buffer)

Replace with

Code: [Select]
function shd_buffer_replace($buffer)

This is fixed in 2.1
3
SimpleDesk Discussion / Re: Upgrade Roadmap
« Last post by tfs on February 18, 2019, 12:01:55 pm »
Current SMF version: SMF 2.0.15
GD version: bundled (2.1.0 compatible)
MySQL version: 5.5.60-0+deb7u1-log
PHP: 5.6.40
Server version: Apache
SimpleDesk  2.0 SVN r537 (Slightly customized)

I'm not quite sure what this means:

Quote
Are you doing any placements of SD like in the board index, unread replies or other areas?

I've done a few customizations over the years. Added a column or two to the ticket grids. Adjusted widths on the grids. Set the Additional Info area to collapsed by default. Added a few custom fields to the ticket display template.

But when you say Board Index maybe you mean the forum? In this case there is no forum and no personal messages available. That's all turned off. Help desk only.
4
SimpleDesk Discussion / Re: Upgrade Roadmap
« Last post by SleePy on February 16, 2019, 03:51:31 pm »
What version of SMF and SD?

Are you doing any placements of SD like in the board index, unread replies or other areas?
5
SimpleDesk Discussion / Re: Upgrade Roadmap
« Last post by tfs on February 16, 2019, 02:19:54 pm »
According to this: http://www.simpledesk.net/development/api/

shd_buffer_replace may only be a problem when in help desk only mode, which is what I'm using.

Code: [Select]
package

subs
shd_buffer_replace()

shd_buffer_replace(  $buffer)

Last-minute buffer replacements to be made, e.g. removing unwanted content in helpdesk-only mode.
Parameters
$buffer
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SimpleDesk Discussion / Re: Upgrade Roadmap
« Last post by tfs on February 16, 2019, 02:14:23 pm »
Still getting the following error when updating PHP to 7.1. I'm not qualified to fix it.

Code: [Select]
https://www.xyz.com/index.php?action=helpdesk;sa=tickets
2: Parameter 1 to shd_buffer_replace() expected to be a reference, value given
7
SimpleDesk Discussion / Re: Upgrade Roadmap
« Last post by tfs on February 07, 2019, 04:41:21 pm »
When I change PHP to 7.1 I get this in the error log...

Code: [Select]
https://www.xyz.com/index.php?action=helpdesk;sa=tickets
2: Parameter 1 to shd_buffer_replace() expected to be a reference, value given

And this:

Code: [Select]
https://www.xyz.com/index.php?action=helpdesk;sa=tickets
2: Parameter 1 to KB_ob() expected to be a reference, value given

Apparently the second one is due to a Knowledge Base I have installed, but it appears that the first is from SimpleDesk, and is located in \Sources\sd_source\Subs-SimpleDesk.php
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General Discussion / Re: Any plans about SimpleDesk for ElkArte?
« Last post by SleePy on February 03, 2019, 02:21:35 pm »
There are no plans for me to develop for ElkArte.  However there is a fairly similar code base.  If ElkArte has compatible APIS to all the old SMF calls, it may work with some manual installs.  The new version wrote for SMF 2.1 most likely won't work with ElkArte as it makes use of way more hooks, and ElkArte would have to implant those hooks to function.

That said, SD is open source software.  Anyone could fork the project and develop it for ElkArte.
9
SimpleDesk Discussion / Re: Upgrade Roadmap
« Last post by SleePy on February 03, 2019, 02:19:17 pm »
7.1 should be fine.  I haven't tested 7.2 yet.
SMF 2.0.15 works fine with 7.1 and so does SD.

SD will most likely work with 7.2, but SMF has some warnings and issues.
10
SimpleDesk Discussion / Upgrade Roadmap
« Last post by tfs on February 02, 2019, 02:43:12 pm »
Looking to discuss eventual upgrade of my help desk from SMF 2.0.x to whatever comes next. Going to be prudent if/when PHP upgrade gets forced on me via Ionos hosting or a new vulnerability arises.

Current SMF version: SMF 2.0.15
GD version: bundled (2.1.0 compatible)
Database Server: MySQL
MySQL version: 5.5.60-0+deb7u1-log
PHP: 5.6.40
Server version: Apache
SimpleDesk  2.0 SVN r537 (Slightly customized)

https://secure.php.net/supported-versions.php

Anyone else looking at getting to PHP 7.1+?
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