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Recent posts
#1
SimpleDesk Support / Re: Permissions not saving cor...
Last post by Senkusha - April 06, 2025, 10:04:04 PMI just deleted the permission group and recreated it.
#2
SimpleDesk Support / Re: Permissions not saving cor...
Last post by SleePy - April 05, 2025, 08:12:37 PMI am not able to reproduce it after the bug fix. Unchecking regular members removes them for me upon saving.
#3
SimpleDesk Support / Re: Permissions not saving cor...
Last post by Senkusha - April 05, 2025, 07:52:46 PMI manually made the change listed in the gitHub. The Regular Membergroup still stays enabled after I've disabled it.
#4
SimpleDesk Support / Re: Permissions not saving cor...
Last post by SleePy - April 05, 2025, 10:55:55 AMLooks like this is possibly just a bug
I published 2.1.4 of SimpleDesk which should fix it.
But you can otherwise just make the file changes needed to fix the bug:
https://github.com/SimpleMachines/SimpleDesk/commit/4dc2aed4c5332b56a65247bb7248b5198c33a2fb
I published 2.1.4 of SimpleDesk which should fix it.
But you can otherwise just make the file changes needed to fix the bug:
https://github.com/SimpleMachines/SimpleDesk/commit/4dc2aed4c5332b56a65247bb7248b5198c33a2fb
#5
SimpleDesk Support / Permissions not saving correct...
Last post by Senkusha - April 04, 2025, 09:57:50 AMI'm exploring the Help Desk, attempting to configure the following:
I want my members to be able to log new tickets. (Regular Members)
I want a special member group (Code Warriors) to be able to work within the Help Desk to log and troubleshoot the problems.
Here's the initial screen:
You cannot view this attachment.
And the permissions I have set (looking at the second bottom group here)
You cannot view this attachment.
But then when I go back to the Permissions page, this is what I see:
You cannot view this attachment.
I want my members to be able to log new tickets. (Regular Members)
I want a special member group (Code Warriors) to be able to work within the Help Desk to log and troubleshoot the problems.
Here's the initial screen:
You cannot view this attachment.
And the permissions I have set (looking at the second bottom group here)
You cannot view this attachment.
But then when I go back to the Permissions page, this is what I see:
You cannot view this attachment.
#6
SimpleDesk Support / Re: modification request
Last post by SleePy - February 08, 2025, 03:07:12 PMI don't have the free time to take on any jobs right now. simplemachines.org has a help wanted section where you can ask for such assistance (free or paid).
#7
SimpleDesk Support / Re: modification request
Last post by Dennis Shaull - February 06, 2025, 10:51:38 AMHi SleePY,
I was wondering if there is anyway you could help me out with what you suggested in your post.
I was wondering if there is anyway you could help me out with what you suggested in your post.
#8
SimpleDesk Support / Re: modification request
Last post by SleePy - February 04, 2025, 08:44:44 PMThere is nothing out of the box that does that. But a developer could write a script to call the function that creates tickets https://www.simpledesk.net/development/api/source/SimpleDesk-Post/#shd_post_ticket
You would then need to just handle reading/capturing the emails and translating it into the ticket.
You would then need to just handle reading/capturing the emails and translating it into the ticket.
#9
SimpleDesk Support / modification request
Last post by Dennis Shaull - February 04, 2025, 05:37:24 PMHi,
I am wanting to be able make modifications to the simpledesk so that when I send an email to the default email address for Simple Machines forum that it will create a ticket to the helpdesk mod, I know there has to be a way to do this. Any help would be greatly appreciated.
I am wanting to be able make modifications to the simpledesk so that when I send an email to the default email address for Simple Machines forum that it will create a ticket to the helpdesk mod, I know there has to be a way to do this. Any help would be greatly appreciated.
#10
SimpleDesk Support / Re: Minimum system requirement...
Last post by SleePy - May 24, 2024, 10:13:46 PMThe 2.0 version supports SMF 2.0 and PHP 7.3. The 2.1 version supports SMF 2.1 and PHP 8.0+. I intend to remove the 2.0 version from the customize site in the future.