Last post by SleePy - October 18, 2020, 07:36:56 PM
On the heals of SMF 2.1 RC3 release, SimpleDesk Team is proud to release SimpleDesk 2.1 RC1. SimpleDesk 2.1 primarily focuses on continuing support for SimpleDesk with SMF.
Among full SMF 2.1 support, additionally SimpleDesk 2.1 brings to the table: * Uses full SMF 2.1 hooks, requiring no modification to SMF files * Logs for all admin actions * Custom ordering of blocks * Changing ticket starter * HTML 5 support * Uses JSON for all internal storage and Ajax calls * Enforces UTF-8 support (Matching SMF 2.1) * Previewing Canned replaces * Code cleanup and alignment to best practices and various standards from PSR. * Removal of SMF 2.0 support
This release only supports SMF 2.1 RC3 or higher. We have removed support for all previous versions of SMF including SMF 2.0. We do not support any beta versions or release candidates below RC3 because of lack of support for hooks. If you wish to use SimpleDesk with SMF 2.0, please continue to use SimpleDesk 2.0. If you are using a version of SMF 2.1 before RC3, please upgrade to the latest 2.1 version. We will in the future drop support for release candidates of SMF 2.1.
With this first release for SimpleDesk 2.1, we have moved our Github repository to include a smf20 branch, which contains the version supporting SMF 2.0 and have merged our smf21 branch into master. Going forward after we have finalized the release, all development for SMF 2.1 will occur in smf21 branch while master will be able to progress to new versions supporting new versions of SMF.
We have also moved our site to SMF 2.1 in order to support the SMF team in testing and releasing SMF 2.1. We have built an updated theme that supports SMF 2.1 and additionally, it includes a dark mode variant. Theme variants are a feature supported in SMF 2.1 themes. Our customizations to support our site and tools also have been upgraded and like SimpleDesk, do not require any modifications to the SMF codebase. This allows our SMF install too easy be updated while continuing to support our site.
Last post by biribinha - November 12, 2019, 01:41:06 PM
I am trying to use SimpleDesk as an internal ticket system for my company, but I have had difficulty deploying the necessary configurations.
See if you can help me.
Let's suppose I have 3 departments: A, B, C.
I need all departments to be able to send tickets to everyone, but they can only see tickets of their own.
Example: Department A sends a ticket to Department B. Department B will receive the ticket and resolve it.
Department C sends a ticket to department B, which also receives it and will resolve it, however, when department C or department A enters the tickets section of department B, it can only see the tickets it has created.
Department A or C can only see their own tickets.
When department B sends a ticket to department A or C, the same scenario must apply.
Last post by Arraknia - August 15, 2019, 08:54:03 PM
So I'm the community manager at a Mount&Blade: Warband roleplaying community, and we've decided to make a new forum with SMF, and we're used to tickets systems from before. I downloaded SimpleDesk and got the hang of it, but encountered a problem when I wanted an Event Master to be able to moderate one department, while be a regular user to the other ones. Any idea of how I can fix this? I'll post a picture of it for reference.