Last post by biribinha - November 12, 2019, 01:41:06 PM
I am trying to use SimpleDesk as an internal ticket system for my company, but I have had difficulty deploying the necessary configurations.
See if you can help me.
Let's suppose I have 3 departments: A, B, C.
I need all departments to be able to send tickets to everyone, but they can only see tickets of their own.
Example: Department A sends a ticket to Department B. Department B will receive the ticket and resolve it.
Department C sends a ticket to department B, which also receives it and will resolve it, however, when department C or department A enters the tickets section of department B, it can only see the tickets it has created.
Department A or C can only see their own tickets.
When department B sends a ticket to department A or C, the same scenario must apply.
Last post by Arraknia - August 15, 2019, 08:54:03 PM
So I'm the community manager at a Mount&Blade: Warband roleplaying community, and we've decided to make a new forum with SMF, and we're used to tickets systems from before. I downloaded SimpleDesk and got the hang of it, but encountered a problem when I wanted an Event Master to be able to moderate one department, while be a regular user to the other ones. Any idea of how I can fix this? I'll post a picture of it for reference.