Author Topic: einem Mitglied können keine Tickets zugeordnet werden  (Read 6813 times)

Offline ProfDrDennis

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einem Mitglied können keine Tickets zugeordnet werden
« on: May 05, 2010, 04:18:47 pm »
   SimpleDesk version:   1.0 Felidae
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« Last Edit: May 05, 2010, 04:21:16 pm by ProfDrDennis »

Gruffen

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Re: einem Mitglied können keine Tickets zugeordnet werden
« Reply #1 on: May 05, 2010, 04:31:54 pm »
Something we can help you with?

Offline Sayaka Maizono

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Re: einem Mitglied können keine Tickets zugeordnet werden
« Reply #2 on: May 05, 2010, 06:11:56 pm »
I believe they're asking for the ability to assign more members to a ticket.

Gruffen

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Re: einem Mitglied können keine Tickets zugeordnet werden
« Reply #3 on: May 05, 2010, 06:46:31 pm »
Assuming that is the case...

There are no plans to add this, and to be honest I don't really see there is a great need for it either in a conventional helpdesk environment (and likely it would complicate matters)

Offline hadesflames

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Re: einem Mitglied können keine Tickets zugeordnet werden
« Reply #4 on: May 05, 2010, 06:54:26 pm »
Assuming that is the case...

There are no plans to add this, and to be honest I don't really see there is a great need for it either in a conventional helpdesk environment (and likely it would complicate matters)

Indeed, and if someone is assigned to a ticket and needs help, v1.1 (I think?) will include a feature to help staff communicate with each other about the issue at hand.
*will add something eventually*

Gruffen

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Re: einem Mitglied können keine Tickets zugeordnet werden
« Reply #5 on: May 05, 2010, 06:56:52 pm »
Staff making notes on a ticket not visible to users is later; there's nothing in 1.1 about staff communicating to each other - but the PM system is always there.

Or even staff making tickets themselves, for which 1.1 does include the ability to link tickets together.

Offline hadesflames

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Re: einem Mitglied können keine Tickets zugeordnet werden
« Reply #6 on: May 05, 2010, 09:00:35 pm »
Ahh yes...but it will certainly be there eventually, and that is certainly better than having multiple people assigned to a ticket.
*will add something eventually*

Offline Achilles

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Re: einem Mitglied können keine Tickets zugeordnet werden
« Reply #7 on: May 06, 2010, 07:02:39 am »
I believe they're asking for the ability to assign more members to a ticket.

Or assign membergroup? Well, yeah, at least departments are not yet implemented... yet, though when will it be?


Gruffen

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Re: einem Mitglied können keine Tickets zugeordnet werden
« Reply #8 on: May 06, 2010, 07:10:40 am »
Or assign membergroup? Well, yeah, at least departments are not yet implemented... yet, though when will it be?

When it's done.