So, we've just released SimpleDesk 1.0, and while we're very excited to have it released, in reality it is a stepping stone to more awesome things, and we knew we wouldn't be satisfied with just a 1.0 release.
Without further ado, let's take a look at what's in 1.0 currently, and what we're putting into 1.1 as a set of new features, and feature enhancements.
Legend:
- New Feature
- Feature Enhancement
- Functionality Removal
- Functionality Change
- Bug Fix
| What's in SimpleDesk 1.0 |
General Features
 Ticket Display (Staff / Members)
Post/Reply/Edit tickets
File Attachment
|
Staff Features
Ticket Listing
Ticket Recycling
Ticket Assignment
|
Member Features
Urgency Levels
Ticket Status
BBcode, smileys, WYSIWYG support
|
SMF Features
Staff Permissions
Standalone mode
BBcode, smileys, WYSIWYG support
Integrated admin area
Move Ticket to Topic (and vice versa)
Integration with Profile - Track IP options
|
| And here's what we plan for 1.1. |
General Features
Custom Fields in Tickets/Replies
Email Notifications/Change Updates
|
Staff Features
Ticket Relationships / Linked Tickets
Split/Merge Tickets
|
Member Features
Ticket's action log in the ticket itself
|
SMF Features
 Staff Permissions
Ticket wiki-links [[ticket:123]] support
Integrated area in the Help pages
SSI.php functions for gathering data
 Integrated "search our forum" in ACP support form
|
A few more details:
Custom Fields in Tickets and Replies - The ability for helpdesk admins to create new fields to be added to tickets and/or replies, with controls over what data can be supplied, who it is visible to and more.
Email Notifications - Have the helpdesk email users when their tickets are updated.
Ticket Relationships - The ability to link two or more tickets together, for example a previous ticket that was resolved but that has occurred again.
Split/Merge Tickets - The ability to split a ticket into two tickets, or to merge two tickets together, for general housekeeping and maintenance.
Ticket action log - 1.0 already features an action log of changes to tickets, but it is for all tickets. This will allow the ticket log to be visible in the ticket itself, so the changes for a ticket itself will be visible in the ticket where it is relevant.
Staff Permissions - 1.0 uses the SMF permissions system and while functional, the interface is less than it could be at present, and does not allow us to do some of the things we want to do in later versions - as well as being confusing for first time users. So we're going to overhaul it into its own area within our administration panel.
Ticket wikilinks - A small feature but a potentially useful one, the ability to be able to post [[ticket:123]] in a post and have that automatically link to the ticket in question.
Integrated Help - Unfortunately due to the timescale involved with development, we were not able to get a full guide written for integration into the help system; we intend to add integration into the Help area for 1.1.
SSI.php functions - Primarily aimed at portals, we will be including SSI functions that will allow you to access SimpleDesk data outside the helpdesk itself through a set of functions not unlike SSI.php's functions for the forum.
Integrated search into Support page - One of the more interesting things we've done with SimpleDesk 1.0 is the ability to post to our support board here, from within SimpleDesk itself. Taking this concept further we want to be able to have users search the support board *before* making a post through the ACP, hopefully avoiding the need for them to make a topic; the search will be automatic.
