Author Topic: Stop email replies or just add them to the ticket?  (Read 2617 times)

Offline NextLevelSMF

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Stop email replies or just add them to the ticket?
« on: March 22, 2016, 11:27:32 pm »
I have a client who replies to emails and I don't see them.

Can I have their replies automatically add to the ticket?

Or if possible...can I have some sort of "DO NOT REPLY TO THIS EMAIL IT IS A NOTIFICATION" text to help them transition from email to tickets? :)
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Offline tfs

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Re: Stop email replies or just add them to the ticket?
« Reply #1 on: March 28, 2016, 02:17:59 pm »
Replies cannot be added to the ticket, but the email body that the help desk sends to them can be adjusted.

Admin/Configuration/Languages/English

In lower right corner select SimpleDesk/Email Notifications.
A good tree cannot bring forth evil fruit, neither can an evil tree bring forth good fruit.

 

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