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Messages - Rus

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SimpleDesk Support / Re: Cannot Assign Ticket to Ticket Creator
« on: June 08, 2011, 07:06:25 pm »
I've done that many times as a ticket tracking device in different jobs where I'm the local support and people have issues with calling the helpdesk.  Sometimes its a good thing, sometimes you need to hit them with a bigger hammer until they call the helpdesk and follow process.

Depends on the job.

2
SimpleDesk Team Blog / Re: Tour of the new stuff in 2.0
« on: June 02, 2011, 02:27:02 pm »
Hehe, I did look at the pretty pictures and was very happy.  :)

3
SimpleDesk Team Blog / Re: Tour of the new stuff in 2.0
« on: June 02, 2011, 01:38:41 pm »
I still haven't finished reading the book on page 1.  :)

4
SimpleDesk Team Blog / Re: What next for SimpleDesk?
« on: May 17, 2011, 03:06:09 pm »
Very Cool!

5
General Discussion / Re: I got excited
« on: April 19, 2011, 07:14:23 pm »
I got excited when I saw this thread brought back up.  :)

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SimpleDesk Discussion / Re: Ticket Categories
« on: April 11, 2011, 06:38:24 pm »
YEAH!

This was something I was looking forward to.

7
General Discussion / Re: What do you guys like for copyright footers?
« on: March 29, 2011, 12:34:57 pm »
Hehe, I'm eating left over pizza for breakfast this morning.  :)

I'm also looking forward to this and liking what I'm hearing so far about it.

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General Discussion / I got excited
« on: February 22, 2011, 08:30:38 pm »
I saw a signature at sm that said 1.1 was 92% complete.  :)

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News and Announcements / Re: So what's actually in SimpleDesk 1.1?
« on: February 08, 2011, 11:37:35 am »
Cool.  :)

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News and Announcements / Re: So what's actually in SimpleDesk 1.1?
« on: February 07, 2011, 05:22:51 pm »
I was thinking more on the support end.  Say one person supports this stuff, and another person supports that stuff, and they just see their relevant tickets instead of all tickets.

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News and Announcements / Re: So what's actually in SimpleDesk 1.1?
« on: February 07, 2011, 04:36:06 pm »
I have a question about the enhanced permissions.

Is it possible to make it category based?  Example one membergroup sees this batch of tickets and another membergroup sees a different batch of tickets based on a category the user selects or is preselected for them depending on their membergroup?

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anything