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Messages - tfs

Pages: [1] 2 3 ... 21
1
SimpleDesk Discussion / Re: Upgrade Roadmap
« on: February 26, 2019, 07:58:46 pm »
Thanks, will give it a try and report back.

2
SimpleDesk Discussion / Re: Upgrade Roadmap
« on: February 18, 2019, 12:01:55 pm »
Current SMF version: SMF 2.0.15
GD version: bundled (2.1.0 compatible)
MySQL version: 5.5.60-0+deb7u1-log
PHP: 5.6.40
Server version: Apache
SimpleDesk  2.0 SVN r537 (Slightly customized)

I'm not quite sure what this means:

Quote
Are you doing any placements of SD like in the board index, unread replies or other areas?

I've done a few customizations over the years. Added a column or two to the ticket grids. Adjusted widths on the grids. Set the Additional Info area to collapsed by default. Added a few custom fields to the ticket display template.

But when you say Board Index maybe you mean the forum? In this case there is no forum and no personal messages available. That's all turned off. Help desk only.

3
SimpleDesk Discussion / Re: Upgrade Roadmap
« on: February 16, 2019, 02:19:54 pm »
According to this: http://www.simpledesk.net/development/api/

shd_buffer_replace may only be a problem when in help desk only mode, which is what I'm using.

Code: [Select]
package

subs
shd_buffer_replace()

shd_buffer_replace(  $buffer)

Last-minute buffer replacements to be made, e.g. removing unwanted content in helpdesk-only mode.
Parameters
$buffer

4
SimpleDesk Discussion / Re: Upgrade Roadmap
« on: February 16, 2019, 02:14:23 pm »
Still getting the following error when updating PHP to 7.1. I'm not qualified to fix it.

Code: [Select]
https://www.xyz.com/index.php?action=helpdesk;sa=tickets
2: Parameter 1 to shd_buffer_replace() expected to be a reference, value given

5
SimpleDesk Discussion / Re: Upgrade Roadmap
« on: February 07, 2019, 04:41:21 pm »
When I change PHP to 7.1 I get this in the error log...

Code: [Select]
https://www.xyz.com/index.php?action=helpdesk;sa=tickets
2: Parameter 1 to shd_buffer_replace() expected to be a reference, value given

And this:

Code: [Select]
https://www.xyz.com/index.php?action=helpdesk;sa=tickets
2: Parameter 1 to KB_ob() expected to be a reference, value given

Apparently the second one is due to a Knowledge Base I have installed, but it appears that the first is from SimpleDesk, and is located in \Sources\sd_source\Subs-SimpleDesk.php

6
SimpleDesk Discussion / Upgrade Roadmap
« on: February 02, 2019, 02:43:12 pm »
Looking to discuss eventual upgrade of my help desk from SMF 2.0.x to whatever comes next. Going to be prudent if/when PHP upgrade gets forced on me via Ionos hosting or a new vulnerability arises.

Current SMF version: SMF 2.0.15
GD version: bundled (2.1.0 compatible)
Database Server: MySQL
MySQL version: 5.5.60-0+deb7u1-log
PHP: 5.6.40
Server version: Apache
SimpleDesk  2.0 SVN r537 (Slightly customized)

https://secure.php.net/supported-versions.php

Anyone else looking at getting to PHP 7.1+?

7
General Discussion / Re: Welcome me to this forum!
« on: September 17, 2017, 09:33:32 pm »
Welcome! :)

8
Getting this on the Home screen at https://www.simpledesk.net/

 Notice: Undefined variable: list in /sv/sd/simpledesk.net/security/sources/Subs.php on line 4653

9
Replies cannot be added to the ticket, but the email body that the help desk sends to them can be adjusted.

Admin/Configuration/Languages/English

In lower right corner select SimpleDesk/Email Notifications.

10
SimpleDesk Support / Re: Only one attachment?
« on: March 28, 2016, 02:15:04 pm »
By attaching one and clicking on browse again I am able to post more than one attachment to a new ticket or a reply.

11
SimpleDesk Support / Re: Changing the Email..
« on: December 30, 2015, 05:22:25 pm »
Go to [Admin/Configuration/Languages] - Click on English. In the bottom right corner select "Email Notifications" in the SimpleDesk category.

All of your email templates are editable in there.

12
SimpleDesk Tracker / Re: Re-order custom fields
« on: December 07, 2015, 06:25:14 pm »
I recall when Arantor left and we released before this was done... and I wondered if we didn't just lose a fleeting idea. :)

13
SimpleDesk Tracker / Re: Enhancement requests from real world users.
« on: December 07, 2015, 04:55:04 pm »
1) The updated column shows the last date of ticket updates. The request to me was a column that showed a simple number, which was the number of days since the ticket was CREATED.

3) I recall Arantor lamenting that he did it this way. It creates confusion is what I've experienced.

4) I have a search system that I created with Arantor's help. But it's not particularly powerful.

14
SimpleDesk Team Blog / Re: SimpleDesk 2.1 for SMF 2.1
« on: December 05, 2015, 02:45:38 pm »
[[ LIKE ]]

15
SimpleDesk Support / Re: Custom Profile Fields Not Working
« on: December 05, 2015, 02:42:01 pm »
Good luck!

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