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I have a client who replies to emails and I don't see them.

Can I have their replies automatically add to the ticket?

Or if possible...can I have some sort of "DO NOT REPLY TO THIS EMAIL IT IS A NOTIFICATION" text to help them transition from email to tickets?

When I post a new ticket it only allows one attachment despite the forum setting allowing 4. New replies enable more to happen but it's a huge hassle to make clients reply more than once.

5 it seems, but that's still very high for a legitimate user, especially when there are some easy solutions to it out there.

Thanks Spoogs but I'm not sure I'm seeing a way...maybe I didn't explain so well.

I am the only staff member. Let's say I have 2 clients and one of those has 3 staff members they want to be able to use the help desk, so 5 people want to use the help desk in total.

I want to be able to put those 4 people (1 client + 3 staff) into a group called, say "Example Website" and have them see each others tickets, but not the other clients tickets...so only the tickets submitted by their group. Is that still possible?

Can you guys switch to ReCAPTCHA so I don't have to keep typing letters and answering 2 questions on every post? Or try an anti-spam mod because it's reeeeeeally annoying . <3

I just want to let you know this is brilliant, thank you!

I will be implementing it tomorrow and let you know how I go!! Thanks so much for your help!!

I'm offering support for websites, and I would like multiple parties to be able to view the tickets for single sites...so I was thinking perhaps I could make a group for their site and put them in it and they can all lodge tickets and see each others tickets.

That way sites with multiple staff can see other tickets related to their site and comment on them, etc.

Thank you! Unfortunately I don't have access to that topic.

What sort of alternative is there? I mean I have to know what site the member is talking about and I'd rather they didn't have to enter it each time . I'm going to have a look at dev versions and if they are using curve instead of core type of templates I'm going to switch to the latest.

I want custom profile fields to be required on register and to remain in the profile, and I wanted to display these in the ticket details box (pictured). For some reason, despite setting these up, no one has access to the custom profile fields.

Also your uploads directory is not writable for attachments here or for avatars so I cannot actually show you what I mean.