I have a custom field dropdown called Billing Code. I have it set to default to a particular value, however since the users are allowed to see the field but not allowed to modify the field, when they create tickets the field doesn't get populated with the default.
Is there any way to get around that just for new tickets? I don't want users editing that field, but I want it to default to one of the values.
Is there any way to get around that just for new tickets? I don't want users editing that field, but I want it to default to one of the values.