Topics

  Entire forum

Auto Light Dark

English

Great job guys and congrats on this release. First thing I noticed on install is a warning on the config page
!!

New version available!


A new version of SimpleDesk has been released. We recommened you to update to the latest version in order to stay secure and enjoy all features our modification have to offer.

The SimpleDesk Team

Your Version: SimpleDesk 2.0 Anatidae
Current Version: SimpleDesk 1.0 Felidae

I'm guessing here I'm faster at installing than you are at updating the info page LOL

Great work though and I look forward to using Version 2 as Version 1 was a great addition to our site.

I got an email telling me that SD 2.0 was released and I noticed that a banner in someones sig shows it as 100% complete. Sooooo where can I DL it from? I've been using 1.0 since the begining and find it very useful for service reports.
Thanks,

Is not a "New Ticket" which has not been responded to yet, a "Ticket awaiting staff response"? Should it not be listed there also until it has been "responded" to?
Just a thought 

Is there a way to have a notice of a ticket to an assigned staff advising a ticket assigned to them has been posted and requires their attention?
The reason for this would be that not all members or staff would be sitting by they puter logged in waiting for a ticket to be posted so it would be good for the system to email them there's one needing attention.
Also a ticket poster should have the option to be notified when a reply is made to their ticket.

I have created a members group called HelpDesk Support Staff. In permissions (Helpdesk staff permissions) I have enabled this group to be treated as helpdesk staff with all the privileges set.
However when I go to "assign" a ticket to staff the only names to show up are forum admin. I have assigned a member to the group Helpdesk Support Staff but his name doesn't come up in the "assign to" list.
Any ideas on what I'm missing?

extends into the boxes to the right of the window. RC3 Curve

Trying to install on RC3 Curve theme - mods are
1. Welcome Topic Mod 2.1   
2. TinyPortal 1.098   
3. SMF Gallery Pro 3.0 
see attached for errors
Any fix?