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Great job guys and congrats on this release. First thing I noticed on install is a warning on the config page
!!

New version available!


A new version of SimpleDesk has been released. We recommened you to update to the latest version in order to stay secure and enjoy all features our modification have to offer.

The SimpleDesk Team

Your Version: SimpleDesk 2.0 Anatidae
Current Version: SimpleDesk 1.0 Felidae

I'm guessing here I'm faster at installing than you are at updating the info page LOL

Great work though and I look forward to using Version 2 as Version 1 was a great addition to our site.

Right, that be the one. Should have read it closer before deleting 
Thanks, look forward to its release then 

That was 2 days ago and I don't keep emails longer than 24 hours. But it was from SimpleDesk and provided a link to this site.

I got an email telling me that SD 2.0 was released and I noticed that a banner in someones sig shows it as 100% complete. Sooooo where can I DL it from? I've been using 1.0 since the begining and find it very useful for service reports.
Thanks,

That did the trick, thanks

Cool, the more I play with this the better I like it 
I'd like to change the "Helpdesk" button to "Service Desk" how would I do this?

Yes that's what I'm seeing. I just thought that initialy even when a ticket was new and not responded to by staff it would also show in "Tickets Awaiting Staff Repsonse"
No problem, just thinking out loud 

Is not a "New Ticket" which has not been responded to yet, a "Ticket awaiting staff response"? Should it not be listed there also until it has been "responded" to?
Just a thought 

Gawd you guys are good 

Agreed. We can put an option in to 1.1, but I don't see the need for it to be defaulting to excluding admins; the more typical use case will be admins inclusive on the list, IMO.

An option to exclude Admin would be great

Wow and WOW!!!! 
Thanks,

Is there a way to have a notice of a ticket to an assigned staff advising a ticket assigned to them has been posted and requires their attention?
The reason for this would be that not all members or staff would be sitting by they puter logged in waiting for a ticket to be posted so it would be good for the system to email them there's one needing attention.
Also a ticket poster should have the option to be notified when a reply is made to their ticket.

As I don't see a specific area for "feature requests" I'll post it here and someone can move it if there is an area that I haven't seen.

I would like an option to not have the admins show in the "assign to" list as in my case we will be dealling with mechanical issues with mechanics as staff. However the admin are not mechanics so it would not do to have them listed and possibly assigned a ticket by mistake. SO yeah only people in the "staff" group would show.
Thanks, I think this will be a great asset to our forum.

I guess I'll have to play with the switches until it turns on. Is there anyway to not have the forum admins listed in the "assign to" list and just have the staff's names show?

I have created a members group called HelpDesk Support Staff. In permissions (Helpdesk staff permissions) I have enabled this group to be treated as helpdesk staff with all the privileges set.
However when I go to "assign" a ticket to staff the only names to show up are forum admin. I have assigned a member to the group Helpdesk Support Staff but his name doesn't come up in the "assign to" list.
Any ideas on what I'm missing?