Messages

  Entire forum

Auto Light Dark

English

Secondly, you can give technicians the privilege to assign tickets. You will need to configure things so that admins are considered as staff (forum admins are usually ignored, there's an option in the options area for this)

Lastly, and probably most drastically, create another department. As long as the technician has the ability to access that other department, he can move tickets to it.

Fortunately since we will be just 3-4 persons using the simpledesk, these two ways to proceed can work for the purpose.

how this is in any way related to your original question regarding banning.

You are right, it has nothing to do. Any mod or admin feel free to split the topic if you want

Is it possible to handle the following situation in this way?:

We have for example the following 2 staff groups: technicians and admin. A technician check a ticket but he finds that he can not resolve the ticket by his own and he wants the admin to check the ticket instead. Is there anyway that the technician can reassign the ticket to the admin or to just scale the ticket to a superior support level? If so is it possible for the admin to see only a list of those tickets that the technicians wanted the admin to check them instead of displaying to the admin a list with all the tickets?

Thank you for your help!

Can this software be used in a way that users must be approved to be able to send tickets? Otherwise is there any way to add a specific type of user to a usergroup such as for example "VIP usergroup" so when you see their tickets you know that you must give them priority support?
Is there any way to temporarily ban a user? (This is very common in many forum software, not sure about SMF)

Are SMF and simpledesk on different databases or you can for example manage usergroups of the simpledesk through the SMF admin panel?

Thank you!

BTW: Is there any live demo of Simpledesk?