Perhaps I am misinterpreting the Department philosophy, but I can't get it working as I would like to. I have three departments A, B, and C, and three groups GroupA, GroupB, and GroupC. Also, I have three roles: GroupA is assigned RoleA in department A, GroupB is assigned RoleB in department B, etc. (I tried to attach images/screenshots, but the server did not allow me to do so).
Now, when a user is member of two groups, GroupA and GroupB, I would expect this user should be able to submit tickets to both departments A and B. However, this user does not have an option to select or change department and his/her tickets are automatically submited to B. How can I enable this user to select proper department for the ticket? Or what is it that I miss? Thank you.
Now, when a user is member of two groups, GroupA and GroupB, I would expect this user should be able to submit tickets to both departments A and B. However, this user does not have an option to select or change department and his/her tickets are automatically submited to B. How can I enable this user to select proper department for the ticket? Or what is it that I miss? Thank you.