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Hi all, how to place the SimpleDesk stuff (Helpdesk Profile Preferences Show Tickets Permissions Action Log) below the "Modify profile" column instead of above it? I have seen that the function has been heavily modified and I can't figure it out, plus I also use the awards system by Spuds, no clues on how to put that below the SimpleDesk column, too. Practically now they are "Awards", "SimpleDesk" and then "Modify profile", I would like them to be exactly the opposite...
Thanks in advance

Hi everyone
Is there a way to limit the number of tickets per user to like 3 per hour or something like that? If yes, how? If not, would it be difficult to script or could it be done? I wouldn't like people spamming useless tickets...
Thanks in advance, cheers

Hi everyone and thanks in the first place for this amazing modification, i really needed it for my forum as it will be related to a game.
I have a few questions, hope someone will answer because as i could see there are not many active users T.T
Sorry if i am in the wrong section, the questions are more but i'd put them in one post rather than spamming by opening many threads, feel absolutely free to edit, move it or split it according to your needs and will.
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• (Most important question) How to edit urgency levels? I mean i want to remove completely urgency_id number 4 and 5 so i will have only from number 0 to 3. I already know how to edit the language string.

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• Is it possibile to associate certain custom fields to priority levels? I mean if someone selects from a custom field scrollmenu the option A the ticket will automatically have priority 0 or whatever, just an association instead of allowing users do that and maybe make mistakes.

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• Is it possible to remove the subject completely and/or replacing it with a custom field form? (The one above, it's like a category thing, i don't need a subject really)

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Thanks in advance, also for the captcha that is not totally unreadable as on the official smf forum