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Thanks!  Could you also expand on another question?  When is a "block" visible?  I note that when I'm logged in as admin I see them all four, even if there's nothing in them.  I thought I remembering you turning them/some off if they were empty before, but I can't find the thread.

Those look just fine to me.  Both modes.  Improvements would likely involve changing the whole arrangement, and that would be hit and miss as to whether or not you're going to get it to look better than what it is.

I just reproduced this running today's SVN build. r540

I added a reply to a ticket.  Deleted the reply.  Told it I want to see the deleted replies in red.  Tried to permanently delete the reply and got the following.

An Error Has Occurred!
The database value you're trying to insert does not exist: first_msg

Error logs contained the following:

Code Select Expand


  Reverse chronological order of list Today at 12:22:29 AM
http://sd1.x.com/index.php?action=helpdesk;sa=permadelete;reply=37;ticket=8;b47deee5a=d0f479a9c2cde6804045e6264a5a1f39
The database value you're trying to insert does not exist: first_msg
Function: shd_recalc_ids
File: /x/Sources/SimpleDesk-Delete.php
Line: 589

  Reverse chronological order of list Today at 12:22:29 AM
http://sd1.x.com/index.php?action=helpdesk;sa=permadelete;reply=37;ticket=8;b47deee5a=d0f479a9c2cde6804045e6264a5a1f39
8: Undefined variable: first_msg
File: /x/Sources/SimpleDesk-Delete.php
Line: 585

  Reverse chronological order of list Today at 12:22:29 AM
http://sd1.x.com/index.php?action=helpdesk;sa=permadelete;reply=37;ticket=8;b47deee5a=d0f479a9c2cde6804045e6264a5a1f39
8: Undefined variable: first_msg
File: /x/Sources/SimpleDesk-Delete.php
Line: 575


I'll go put this in the Bug Tracker.  Thanks!

Question: What determines which grid a ticket shows up in if it's viable for two?

This has been bugging me for a while, and I've hoped that the answer would become apparent just by familiarity, but I'm still occasionally wondering.

There's 4 grids in the help desk...

1)  Assigned to Me
2)  New Tickets
3)  Tickets Awaiting Staff Response
4)  Tickets Awaiting User Response

I can think of scenarios when a ticket would technically be eligible to display in more than one grid.  Specifically, grids 1 & 3 and grids 1 & 4.  Is it possible for a ticket to display in more than one grid?  From what I've seen no, but I'd like a definitive answer.  What is the order of precedence that determines which grid a ticket will be displayed in?

I like lean and mean, though a very small graphical icon indicating file-type might not be a bad idea.  No bigger than a standard smiley, and it would give some context to where the name of one file attachment ends and the next begins... for attached to individual replies mode.

For attached to ticket mode, it already looks pretty good, but it wouldn't hurt I think to also put a small icon on those as well.

Thanks Arantor.

There was some discussion of it earlier today, and Arantor posted some snippets that may be useful to you.  I'm sure some hack could be arranged.  Let me go look....

I don't think it could be done like that currently.  To be included in the drop down list of people that can be assigned to a ticket you must be...

A: A forum administrator
or
B: a member of a group with the following TWO permissions
View helpdesk tickets - Any tickets: = Yes
Treat this user group as helpdesk staff: = Yes

Thus, by making your students only able to see their own tickets, it would remove them from eligibility to be assigned to a ticket as staff.

Confirmed in 1.0.  PM goes to the original poster of the topic, but the PM itself says "Hello Admin" or whomever was the user who moved the topic.

Will post this in Tracker.  Thanks!

In my initial testing....

To be included in the drop down list of people that can be assigned to a ticket you must be...

A: A forum administrator
or
B: a member of a group with the following TWO permissions
View helpdesk tickets - Any tickets: = Yes
Treat this user group as helpdesk staff: = Yes


The "forum administrator" part may be up for discussion, regarding removing them from the list, which would make sense to me, and I'll lobby for that in v1.1.

Very good suggestion.  It will be covered in SimpleDesk v1.1 when we add email notifications.  Here's the feature list.

http://www.simpledesk.net/community/news-and-announcements/whats-simpledesk-1.1-559.0.html

I guess I'll have to play with the switches until it turns on. Is there anyway to not have the forum admins listed in the "assign to" list and just have the staff's names show?

Not to my knowledge, though that's a very good idea for a feature request.

Not sure off the top of my head, but there may also be some required permission in the "Helpdesk permissions" section.  Generally, the staff are going to have most of those checked.

Feel free to test with one of those test forums we were using before.  They both have SimplePortal 2.3.2 installed.  Shake em, break em, doesn't matter.  I can reinstall and have them back up in short order.

Displaying left or right side blocks is going to be a real stretch on the helpdesk screen.

I'm not familiar with TinyPortal, but I know that SimplePortal has options for suppressing display of a block based on the URL.  I'm doing it on one of my test forums where I've put "-~action|helpdesk" in the Custom Display Options, and it won't show the block on the helpdesk screen.