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I think ive figured it out. Didnt know I had to assign departments to the group aswell.

On another note, is there any way to auto assign the tickets?

Thanks!

I am having trouble setting the permissions on my help desk.

I have a member group labeled PREMIUM, and I have set up a Helpdesk User Role for the group.
However, the help desk link doesnt show up for any of the users and if I manually type in the URL, i get the error:

You are not permitted to access the helpdesk.

Did i miss a step anywhere?

Thanks!