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As long as it is doable, I'm ok with the leg work.  You have done an amazing job and the least I can do for you is Thank you for all your help and hard work.  Many thanks for the information also Venguard...   :-)

Hi all.

Out of curiosity whether I could do this.  Say I have 2 users.  User1 and User 2.  3 Department, Department A, Department B and Department C. 

Is it possible to assign user1 to be Analyst for Department A but just a regular user for Department B and Dept C?
User2 to be regular user for Department A and Dept C but an Analyst of Dept B?

The purpose of this request is so that User1 Can only manage his/her Dept (which is Dept A) but can still open ticket assigning to Dept B and Dept C.  I hope this make sense.

Please advise?  Many thanks everyone... 

You are awesome.  Thanks Venguard.  It now works.  A bit confusing at the beginning since I'm used to other helpdesk system.  Once I got the hang of the lingo, everything else is working like a champ.  Thanks again.

Thanks Venguard.

I think the right question I should ask is, how do I setup/configure the SMF/Simpledesk so that when new user registered themselves and have already verified their registration, they are able to get the regular member association right away rather than empty membership (Which is what I currently have challenged with).  Please advise?

Thanks Venguard.

I think I got what you are saying.  One more question that I'm a bit confused on.  How do I decide a primary group and how to configure it?  I know how to attached and tie the role just couldn't figure out how to pick and configure a primary group.  Please advise?  Many thanks....

Thanks.  I didn't change anything but for whatever reason None of the newly self registered user is assigned to Regular Member.   When I opened the user under their Account Setting >Modify Profile, the Primary Membergroups were left empty.   I have to manually assigned the new user in the setting I mentioned to a Regular Member.  And since I have already configured simpledesk role for the helpdesk user associated with the Regular Member, then they can see the helpdesk.  Very strange.  And if Newbie is a post count group and shown as position, why after I changed the Primary Membergroup to Regular Member, the position also changed from NewBie to Regular Member.  So I'm guessing either this is a bug or there's something wrong with my installation (Which I doubt).  Unless I'm missing the setting somewhere.  Please advise?

Hi all.  Newbie question.  Is there a way to automatically assign New User who register and confirm themselves to Regular user other than NewBie?  That way they can open up the ticket themselves without us having to manually assign to it.  I'm sure there's a way to do that since it's working on this site.  :-)  Please help?  Thank you...