Hello,
I have worked with OTRS for many months. Now I will switch to SimpleDesk, because OTRS needs to many system-resources. A really good feature in OTRS was, that it had locked tickets automatically when someone of the staff was replying to the ticket, so that no one else can reply to it (to avoid double replies). Is this possible with SimpleDesk?
I have worked with OTRS for many months. Now I will switch to SimpleDesk, because OTRS needs to many system-resources. A really good feature in OTRS was, that it had locked tickets automatically when someone of the staff was replying to the ticket, so that no one else can reply to it (to avoid double replies). Is this possible with SimpleDesk?