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SimpleDesk follows SMF's charset.  However, I would suggest sticking with UTF-8 as SMF and SimpleDesk doesn't do extensive testing with alternate charsets.

My bad I forgot about that option.

The stuff inside of the curly brackets are place holders that should be replaced automagically when you send it from that page.

All text are language strings.  You can modify those through SMF's language center in the admin panel or manually by going to Themes/default/langauges/sd_langauge.  The file you are looking for is SimpleDesk.english.php

Sending a PM would be a plugin for the helpdesk, which I do not know of any existing plugins that do that.  Moving a ticket doesn't require a new link, but may change what the user has permissions to do based on what permissions the new department has.

Also, since I see your calling it a "Medical Desk", SimpleDesk is fairly well written and so is SMF, but check in on rules such as HIPPA if such information is being stored.

Out of the box the helpdesk in the menubar will show any outstanding tickets needing responses.

To add that would require a modification or helpdesk plugin.  I don't know of one that exists but it can be done.

I've got limited time these days, so most likely not.

Out of the box there isn't such a feature.  You can create multiple roles, and assign those roles to membergroups and departments.  That will limit what users/staff see.

A plugin could be made that does this, but one doesn't exist far as I know.

This is a SMF bug: https://github.com/SimpleMachines/SMF2.1/pull/3216

Once that is fixed this will work properly.

All fixed, thanks!

I did a commit to fix the hooks not installing/uninstalling correctly.  But I can't reproduce your issue.  It works fine for me.

Looks good, feel free to.

All done.  I submitted this for you: https://www.simpledesk.net/community/index.php?topic=2184

Hopefully that helps give a picture of how to work with Git and GitHub.

Heres a quick tutorial on how to do Git Submissions with SourceTree.app
Our Git repository is at: https://github.com/simpledesk/simpledesk

After navigating there you will need to fork the repository to your own profile.


Copy the HTTPS or SSH address into your clipboard.


In SourceTree.app choose New Repository


For this we will clone from URL


Fill out the information



All work should be done in branches.  It makes it easier to work with additional separate commits.  You should have the master branch checked out when creating a new branch.




At this point you are safe to make changes.  You are working on your local branch.  When you are ready to make commits return to SourceTree.app


Select all the files you wish to include in the commit, Setup your commit message and Choose Sign Off from the commit options (far as I can tell in SourceTree this option persists only from the same branch while running SourceTree and is reset easily).  Using the keyword "Fixes #1234" Causes the issue to be closed once the PR is approved.  Just using the reference causes a notice about a reference to the issue.


Now that you have committed you will want to push changes back up to your repository.  Choose Push and make sure to select your repository and working branch (avoid submitting changes to master).


Back on GitHub you will see a new button showing up on your repository.  Click the Compare & pull request button to start the process.


Make sure you have the proper branches selected.  Fill out your commit message.


Once you do that, the new issue is created under the SimpleDesk issues.  As you can see, if the PR is mergable and you have rights to the repository to make changes, a simple merge button exists.




Now your repository will not stay in sync with SimpleDesks without intervention.  As you can see from this example, it does not have the latest commits from the master SimpleDesk repository.


Make sure to change back to the default branch.  Choose Repository and Repository Settings.  The location of this may differ for the Windows edition of SourceTree


Click Add on Repository


Name it upstream (or anyname and use the url: [email protected]:SimpleDesk/SimpleDesk.git


After adding it, fetch the new repository


Now pull changes down, make sure to bring it from the upstream's proper branch.  It will merge into your current working branch.


Now push changes back up to your (origin) repository and proper branch


At this point you are synced with the master repo.

This has its initial addition into the code base

I still can't replicate this.  Are you running the latest 2.1 from git or the beta?

Is this all the places we have such strings?

What SMF started doing and I will implement is using it like such:

Code Select Expand


$txt['shd_maint_zero_tickets'] = '%1$d ticket were found with invalid ids, they have all been given new ids, the next available id numbers.';
$txt['shd_maint_zero_tickets_plural'] = '%2$d tickets were found with invalid ids, they have all been given new ids, the next available id numbers.';


Its simple and easy to understand when plural is seen.


In the admin area, I am not so worried about these.  Ones such as the maintenance ones could just be skipped for ease.  I know it may sound weird in another language to use a plural word with a quantity of 1, but it comes down to making it grammatically correct for administrators or users, I tend to try to focus on users.