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#31
News and Announcements / SimpleDesk 2.1 RC2
Last post by SleePy - December 24, 2021, 09:16:26 PMSimpleDesk Team is proud to release SimpleDesk 2.1 RC2. SimpleDesk 2.1 primarily focuses on continuing support for SimpleDesk with SMF 2.1.
This release is the second release candidate and fixes bugs found in previous releases.
Among full SMF 2.1 support, additionally SimpleDesk 2.1 brings to the table:
* Uses full SMF 2.1 hooks, requiring no modification to SMF files
* Logs for all admin actions
* Custom ordering of blocks
* Changing ticket starter
* HTML 5 support
* Uses JSON for all internal storage and Ajax calls
* Enforces UTF-8 support (Matching SMF 2.1)
* Previewing Canned replaces
* Code cleanup and alignment to best practices and various standards from PSR.
* Removal of SMF 2.0 support
This release only supports SMF 2.1 RC4 or higher. We have removed support for all previous versions of SMF including SMF 2.0. We do not support any beta versions or release candidates below RC4 as you should be running the latest SMF 2.1 release. If you wish to use SimpleDesk with SMF 2.0, please continue to use SimpleDesk 2.0. If you are using a version of SMF 2.1 before RC4, please upgrade to the latest 2.1 version. We will in the future drop support for release candidates of SMF 2.1.
Thanks,
SimpleDesk Team
This release is the second release candidate and fixes bugs found in previous releases.
Among full SMF 2.1 support, additionally SimpleDesk 2.1 brings to the table:
* Uses full SMF 2.1 hooks, requiring no modification to SMF files
* Logs for all admin actions
* Custom ordering of blocks
* Changing ticket starter
* HTML 5 support
* Uses JSON for all internal storage and Ajax calls
* Enforces UTF-8 support (Matching SMF 2.1)
* Previewing Canned replaces
* Code cleanup and alignment to best practices and various standards from PSR.
* Removal of SMF 2.0 support
This release only supports SMF 2.1 RC4 or higher. We have removed support for all previous versions of SMF including SMF 2.0. We do not support any beta versions or release candidates below RC4 as you should be running the latest SMF 2.1 release. If you wish to use SimpleDesk with SMF 2.0, please continue to use SimpleDesk 2.0. If you are using a version of SMF 2.1 before RC4, please upgrade to the latest 2.1 version. We will in the future drop support for release candidates of SMF 2.1.
Thanks,
SimpleDesk Team
#32
General Discussion / Re: What do you guys like for ...
Last post by tfs - December 23, 2021, 02:56:01 PMThat was an odd post to a 10 year old thread, with information that states the obvious. You are either a young person who wanted to post something to be genuinely helpful, or you're a bot looking to create a persona.
Can you elaborate on your situation?
Can you elaborate on your situation?
#33
General Discussion / Re: What do you guys like for ...
Last post by jhonalbert - December 20, 2021, 04:22:42 AMThe copyright notice generally consists of three elements:
The symbol © (the letter C in a circle), or the word "Copyright" or the abbreviation "Copr.";
The year of first publication of the work; and.
The name of the owner of copyright in the work
The symbol © (the letter C in a circle), or the word "Copyright" or the abbreviation "Copr.";
The year of first publication of the work; and.
The name of the owner of copyright in the work
#34
SimpleDesk Discussion / Will the help desk work on 2.0...
Last post by rcane - December 05, 2021, 12:59:46 PMGood morning Gurus, first time posting.
I've got a nice SMF running now with about 1400 members--using 2.0.18.
Before I attempt an install I'd just need to ask if 2.0.18 works on there. The MOD page shows it skip over 18 and go to 2.1 RC3 I think.
Anyway, the mod looks amazing, and I would love to give it a try.
thank you
I've got a nice SMF running now with about 1400 members--using 2.0.18.
Before I attempt an install I'd just need to ask if 2.0.18 works on there. The MOD page shows it skip over 18 and go to 2.1 RC3 I think.
Anyway, the mod looks amazing, and I would love to give it a try.
thank you
#35
News and Announcements / Re: SimpleDesk 2.1 RC1
Last post by tfs - October 25, 2021, 02:46:26 AMThe last post here was by me on November 1, 2020, a week shy of 1 year ago. I hate to see us go a whole year without a single post on the forum, so.... hello world!
#36
News and Announcements / Re: SimpleDesk 2.1 RC1
Last post by tfs - November 01, 2020, 03:59:03 PMSleepy has been busy lately. 
Do we want to spin up some beta testing?
Do we want to spin up some beta testing?
#37
News and Announcements / SimpleDesk 2.1 RC1
Last post by SleePy - October 18, 2020, 08:36:56 PMOn the heals of SMF 2.1 RC3 release, SimpleDesk Team is proud to release SimpleDesk 2.1 RC1. SimpleDesk 2.1 primarily focuses on continuing support for SimpleDesk with SMF.
Among full SMF 2.1 support, additionally SimpleDesk 2.1 brings to the table:
* Uses full SMF 2.1 hooks, requiring no modification to SMF files
* Logs for all admin actions
* Custom ordering of blocks
* Changing ticket starter
* HTML 5 support
* Uses JSON for all internal storage and Ajax calls
* Enforces UTF-8 support (Matching SMF 2.1)
* Previewing Canned replaces
* Code cleanup and alignment to best practices and various standards from PSR.
* Removal of SMF 2.0 support
This release only supports SMF 2.1 RC3 or higher. We have removed support for all previous versions of SMF including SMF 2.0. We do not support any beta versions or release candidates below RC3 because of lack of support for hooks. If you wish to use SimpleDesk with SMF 2.0, please continue to use SimpleDesk 2.0. If you are using a version of SMF 2.1 before RC3, please upgrade to the latest 2.1 version. We will in the future drop support for release candidates of SMF 2.1.
With this first release for SimpleDesk 2.1, we have moved our Github repository to include a smf20 branch, which contains the version supporting SMF 2.0 and have merged our smf21 branch into master. Going forward after we have finalized the release, all development for SMF 2.1 will occur in smf21 branch while master will be able to progress to new versions supporting new versions of SMF.
We have also moved our site to SMF 2.1 in order to support the SMF team in testing and releasing SMF 2.1. We have built an updated theme that supports SMF 2.1 and additionally, it includes a dark mode variant. Theme variants are a feature supported in SMF 2.1 themes. Our customizations to support our site and tools also have been upgraded and like SimpleDesk, do not require any modifications to the SMF codebase. This allows our SMF install too easy be updated while continuing to support our site.
Thanks,
SimpleDesk Team
Among full SMF 2.1 support, additionally SimpleDesk 2.1 brings to the table:
* Uses full SMF 2.1 hooks, requiring no modification to SMF files
* Logs for all admin actions
* Custom ordering of blocks
* Changing ticket starter
* HTML 5 support
* Uses JSON for all internal storage and Ajax calls
* Enforces UTF-8 support (Matching SMF 2.1)
* Previewing Canned replaces
* Code cleanup and alignment to best practices and various standards from PSR.
* Removal of SMF 2.0 support
This release only supports SMF 2.1 RC3 or higher. We have removed support for all previous versions of SMF including SMF 2.0. We do not support any beta versions or release candidates below RC3 because of lack of support for hooks. If you wish to use SimpleDesk with SMF 2.0, please continue to use SimpleDesk 2.0. If you are using a version of SMF 2.1 before RC3, please upgrade to the latest 2.1 version. We will in the future drop support for release candidates of SMF 2.1.
With this first release for SimpleDesk 2.1, we have moved our Github repository to include a smf20 branch, which contains the version supporting SMF 2.0 and have merged our smf21 branch into master. Going forward after we have finalized the release, all development for SMF 2.1 will occur in smf21 branch while master will be able to progress to new versions supporting new versions of SMF.
We have also moved our site to SMF 2.1 in order to support the SMF team in testing and releasing SMF 2.1. We have built an updated theme that supports SMF 2.1 and additionally, it includes a dark mode variant. Theme variants are a feature supported in SMF 2.1 themes. Our customizations to support our site and tools also have been upgraded and like SimpleDesk, do not require any modifications to the SMF codebase. This allows our SMF install too easy be updated while continuing to support our site.
Thanks,
SimpleDesk Team
#38
SimpleDesk Support / Re: SMF 2.0.17
Last post by SleePy - January 16, 2020, 10:47:14 PMsm.org is running it, no issues.
#39
SimpleDesk Support / SMF 2.0.17
Last post by tfs - January 16, 2020, 04:38:11 PMAnyone upgraded to 2.0.17? How is the help desk working?
#40
SimpleDesk Support / Create an internal ticket syst...
Last post by biribinha - November 12, 2019, 01:41:06 PMHello friends
I am trying to use SimpleDesk as an internal ticket system for my company, but I have had difficulty deploying the necessary configurations.
See if you can help me.
Let's suppose I have 3 departments: A, B, C.
I need all departments to be able to send tickets to everyone, but they can only see tickets of their own.
Example:
Department A sends a ticket to Department B. Department B will receive the ticket and resolve it.
Department C sends a ticket to department B, which also receives it and will resolve it, however, when department C or department A enters the tickets section of department B, it can only see the tickets it has created.
Department A or C can only see their own tickets.
When department B sends a ticket to department A or C, the same scenario must apply.
How to make?
Sorry for my bad english, used google translate.
I am trying to use SimpleDesk as an internal ticket system for my company, but I have had difficulty deploying the necessary configurations.
See if you can help me.
Let's suppose I have 3 departments: A, B, C.
I need all departments to be able to send tickets to everyone, but they can only see tickets of their own.
Example:
Department A sends a ticket to Department B. Department B will receive the ticket and resolve it.
Department C sends a ticket to department B, which also receives it and will resolve it, however, when department C or department A enters the tickets section of department B, it can only see the tickets it has created.
Department A or C can only see their own tickets.
When department B sends a ticket to department A or C, the same scenario must apply.
How to make?
Sorry for my bad english, used google translate.