i need to understand the logic: Templates for permissions and Role, Membergroups, Departments
but looking better i understan this:
In Helpdesk Permissions box: Templates i see 3 predefined Roles
In Role box: i've to assign one of predefined role to SMF user or user group
Is it right ?
but looking better i understan this:
In Helpdesk Permissions box: Templates i see 3 predefined Roles
In Role box: i've to assign one of predefined role to SMF user or user group
Is it right ?