I found it
', $context['active_tickets'] ,'
Will out put the current number of tickets that need a reply
for example usage
<span>', $context['active_tickets'] ,'</span>
I got it from this - https://github.com/SimpleDesk/SimpleDesk/blob/41dbf9e44bbee3c19d7aebf999fae0142e1d8c0b/sd_source/Subs-SimpleDesk.php#L293-L358
', $context['active_tickets'] ,'
Will out put the current number of tickets that need a reply
for example usage
<span>', $context['active_tickets'] ,'</span>
I got it from this - https://github.com/SimpleDesk/SimpleDesk/blob/41dbf9e44bbee3c19d7aebf999fae0142e1d8c0b/sd_source/Subs-SimpleDesk.php#L293-L358