Hi,
I'm using the "SimpleDesk 2.0 Anatidae" with SMF 2.0.6 and when I use custom fields for the ticket in the helpdesk on a certain department and the user is starting a topic there, I sometimes run into an error. If there is a post-error of some kind (like required fields left empty or empty subject) and they try to post or just preview the topic/post the custom fields just disappear. Then the user have to choose another department and then choose the correct department again for the custom fields to appear. This does not happen when a user edits the ticket, just when posting.
Is this something other people have run into and if so: is there some edit or fix i could do to help this?
Thank you!
I'm using the "SimpleDesk 2.0 Anatidae" with SMF 2.0.6 and when I use custom fields for the ticket in the helpdesk on a certain department and the user is starting a topic there, I sometimes run into an error. If there is a post-error of some kind (like required fields left empty or empty subject) and they try to post or just preview the topic/post the custom fields just disappear. Then the user have to choose another department and then choose the correct department again for the custom fields to appear. This does not happen when a user edits the ticket, just when posting.
Is this something other people have run into and if so: is there some edit or fix i could do to help this?
Thank you!