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Thanks alot! :-)

[dept=2]

Hey again,
this might be an easy fix, but I don't know how to do that myself.
I already mentioned this in a previous, but here I will explain it in detail.

When you are currently watching the tickets of one category/ department and click on 'Post a Ticket' it creates a Ticket for the Department you were checking the Tickets of.
For example if you watch 'Account Recovery', it will automatically open the Account Recovery custom fields and there won't be an option to change the departments.
If Account Recovery is the 2nd department, the link would look like the following: ?action=helpdesk;sa=newticket;dept=2

So basically I'm just wondering how to make it so whenever you click on 'Post new Ticket' it links to ?action=helpdesk;sa=newticket without the ';dept=' addition.

Thanks for reading, Ferity

Reading my posts afterwards I realize that it sounds that I wouldn't like it.
I love this mod, it offers so many features and when I looked for something like that, I did not expect it to be available for free.

It's just that, if these points would be changed, it would be perfect for me, but of course I understand your arguments and don't expect you to spend alot of free time just to help one person you don't even know.
Thanks for the mod and for your fast replies. ;-)

If I only had one department, there would all customizable fields pop up.
These fields can be seperated by departments.

And I wouldn't want the field 'Why should your punishment be withdrawn?' pop up in ban appeals, so actually departments are fine, I just don't like how their tickets are seperated.
Also do you know how to put a headline above that big chatbox then?


By the way, it is called Department by SimpleDesk, I would prefer Category aswell. ;-)


Thanks for your answer
Best regards,
Ferity

Hey, so I'm now using the SimpleDesk mod aswell, it's quite helpful but some features could be better from my point of view.

Previously I would like the Tickets to be logged in one category, no matter if there are different departments existing or staff responses needed, locked tickets could remain seperated.
I thought if there was a response of a member of staff, there could simply appear a 'NEW' Button in front of the ticket's name, like it's working on the forums.

When you click on 'Post new ticket' and are in a department at that time, the box where you have to choose between different departments does not pop up, I would like to make that 'choice box' to appear anytime. Also when you create the new ticket, a big unnamed textbox appears, underneath there are the customizeable textboxes. I would like to have the ability to remove the big textbox, so only the customizeable textboxes appear.

I want to use HelpDesk for a support feature and this should be as easy as possible for the users. Not anyone will realize that they have to change between the departments to see tickets in that department and might result in them creating another ticket.
Any help is appreciated.

Best regards,
Ferity