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Whoopsies, never mind; I found it in Subs-SimpleDesk.php.

[1]

Hi again... ^^

I'm trying to find out where I can edit a certain part of the menu. When we have a new Helpdesk ticket, it shows "[1]". Where can I find that, so I can take out the <strong> </strong> tags?

ㅠㅠ Man that really doesn't sound like it's for the faint of heart. *faint of heart* lol.

Thank you for helping me through this! ^^ I found that bit in Subs.php, and managed to hide that menu item. Q_Q I'll try to update RC5 if I can work up the nerve...

Thanks again! <3

I would, but I modified 2.0 RC5 a lot--and the worst part? All without documenting the changes. u_u So I'm totally stuck.

Thanks for the quick support though, Gruffen.

P.S. Could you tell me how to remove the 'helpdesk profile' item from the 'profile' section of the menu in my Helpdesk version?

Okay thanks! One last question: When I go to download it, it says that it's only for 2.0 final, and that lower versions won't be supported. Will it work on 2.0 RC5?

Aw darn. D: Will all the information in the Helpdesk (ex. permissions, groups, tickets) be lost when I uninstall it and reinstall the newer version?

@_@ I actually have no clue. I got a different version from a friend, before 2.0 was officially released. In my package manager area, it says 'SVN r48', and in the Helpdesk admin area, it says 'Simpledesk 1.0 felidae'. It was a test version, I think... Not sure now, because I got it way back in... January, if I remember correctly. It wasn't released to the public, to the best of my knowledge.

Unfortunately I don't see that in Subs-SimpleDesk.php.

It could just be me being stupid. ㅠㅠ I've attached the file; could you tell me if you can find it? :S

Right now the menu bar at the top (from Subs.php) looks like this:

Profile
--> Summary
--> Account Settings
--> Forum Profile
--> Helpdesk Profile

When I go to Subs.php, I can't find 'Helpdesk Profile' under the 'Profile' array. :S I wanted to add another menu item called 'Bookmarks' under 'Helpdesk Profile' so that it looks like this:

Profile
--> Summary
--> Account Settings
--> Forum Profile
--> Helpdesk Profile
--> Bookmarks

Or, get rid of 'Helpdesk Profile' altogether under the Profile menu item, if that's possible.


Thanks for the quick reply!

I was wondering where I could locate that in Subs.php? Is it even in Subs.php?
I was trying to add a menu item below 'Helpdesk Profile' under the 'Profile' tab on my forum's menu bar, but it was not under the Profile array.

Thanks for any input!

Ohh I see! Thanks, J

Really loving Simple Desk (especially since we were paying to use a non-integrated helpdesk software before... -_-) <333

Just one question: what does private & non-private when opening a ticket mean? I know I can make that part hidden to members, but was just curious what they meant.

Thanks!