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There are extremely few people around now

No worries I had turned on the email notifications thanks for the reply anyway let me know something if you have any news, you can post here or either PM me on smf.org, I am the former SHOTM there, Ninja ZX - 10RR (http://www.simplemachines.org/community/index.php?action=profile;area=summary;u=394309) or also PM here, I have email notifications on all of these

This topic is very old but links are no longer there...
"404 Not Found

nginx/1.1.19"

When I click on them

OMG guys I am terribly sorry this is the most late reply in my life >.<
Thank you both for your replies. SleePy... I have seen you somewhere on smf.org I can't remember exactly where. Just checked, aw site team. Yep probably I had seen you in some old topic... I am just the shotm there.
Going back on topic... Hmm but how could I possibly do that? I am not a php expert, unfortunately also you would have to create like an error string and I have no idea on how to do that :/
And it's still to predict the future, my SimpleDesk installation will be used in a "strange" way, it will be the way to report things happened in a game as well. If you know some online games you will understand what kind of ticket I am talking about, with some custom stuff and custom fields I made that happen and works except for the priority that I had to do a workaround by typing in the last priority box: "Please select the priorities above"

Just so you have an idea of what I am talking about:




Actually they are part of a whole guide on how to do that http://virtualinteractivege.com/index.php?topic=23.0

Thanks for the reply again.

bleh D: no one ever thought about people being so stupid to spam tickets? >.< And... Any clues about how to do it? Because i don't where i should start...

Hi everyone
Is there a way to limit the number of tickets per user to like 3 per hour or something like that? If yes, how? If not, would it be difficult to script or could it be done? I wouldn't like people spamming useless tickets...
Thanks in advance, cheers

Call that "fault" bro you all did an awesome job anyhow. Thanks anyway for your help i'll keep it like this, it's still much more professional than all the others i have seen so i'm very happy about it. Thanks for your time and your explanations, regards.
P.s. Also thanks for this awesome mod of course!

[I]

You can change the names in the language files easily enough but changing it so there are more than 6 or less than 6, or altering the balance of 'more serious' (which is permission driven, of course)... ain't gonna happen.

Associating custom fields with urgency levels, would require major overhauls to the guts of both subsystems. Can't really envisage a situation where that would make much sense, actually.

Removing subject completely? No.

Thanks for your reply as the first thing.

I will try to explain myself better. I'm asking this because i don't really need the subject i just need a category system i have already created. Why? Simple, because i need people to select the argument of the ticket from the categories I give them. This is mainly because it is a forum for a new independent game so i need like tickets for hacking or swearing etc but i would have liked the ticket to get its priority automatically basing itself on a given category. It's very hard to explain so i'll give you a link so you can see what i mean this is the ticket page so you can see the categories and all the stuff. People now has to select the category and then the priority, they can set even the higher priorities because i think that it should be like that. Actually i can't understand the fact that a staff member opens a ticket and then sets it as "severe" priority... Why not solving it in the first place? So that's why i made it like that. Also as a workaround i have edited the 2 highest priority levels to be like "please select the priorities above" but removing those 2 lines would have been really better for me... You can't access that page without an account so there you go: "Test2" is the username and password is "venguard223". Maybe as a smarter workaround it could be easier just to remove those 2 "please select the priorities above" lines instead of removing the actual function. But if i do that in the languages file i get errors of undefined indexes.. It's just that i can't find the file in which those bleh functions are so that i could simply put a double slash (//) before the string and it would be good i think. The urgency would be still there but it would be hidden, it would be fine anyway to me

Notes: I am currently translating the guide on how to send tickets because the older one was based on the previous system and also note that the account will be active a few minutes after this post.

Thanks in advance

"message in order to show this as last post"

Very old topic but just a quick tip to anyone who might read this: still works in 2.0.7 with no errors.

Hi everyone and thanks in the first place for this amazing modification, i really needed it for my forum as it will be related to a game.
I have a few questions, hope someone will answer because as i could see there are not many active users T.T
Sorry if i am in the wrong section, the questions are more but i'd put them in one post rather than spamming by opening many threads, feel absolutely free to edit, move it or split it according to your needs and will.
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• (Most important question) How to edit urgency levels? I mean i want to remove completely urgency_id number 4 and 5 so i will have only from number 0 to 3. I already know how to edit the language string.

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• Is it possibile to associate certain custom fields to priority levels? I mean if someone selects from a custom field scrollmenu the option A the ticket will automatically have priority 0 or whatever, just an association instead of allowing users do that and maybe make mistakes.

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• Is it possible to remove the subject completely and/or replacing it with a custom field form? (The one above, it's like a category thing, i don't need a subject really)

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Thanks in advance, also for the captcha that is not totally unreadable as on the official smf forum