The point is if you're using SimpleDesk in a professional environment, where you have staff members that clock in and out on a regular schedule. Sure, the web based presence would allow whoever is online at the time to answer the questions, but the scheduling is more for the 'front line' or an administrator/office admin who intercepts the cries for help first, and then assigns a technician a particular help ticket.
Anyway, I thought of another feature for much later, this one dealing with customers specifically. Will there be any sort of 'database' for customer information, using customized fields? In my last job, we had a Microsoft Word document that had all of our remote connectivity information, points of contact, and other misc info about each customer (software modules they were using, etc) Also linked with this, would be a feature that facilitates basic accounting like creating Invoices for billing of customers. We'd have one place for all customer information, of course, if a company wants to use a professional accounting package, that would be their choice.
Anyway, I thought of another feature for much later, this one dealing with customers specifically. Will there be any sort of 'database' for customer information, using customized fields? In my last job, we had a Microsoft Word document that had all of our remote connectivity information, points of contact, and other misc info about each customer (software modules they were using, etc) Also linked with this, would be a feature that facilitates basic accounting like creating Invoices for billing of customers. We'd have one place for all customer information, of course, if a company wants to use a professional accounting package, that would be their choice.