users cannot see the helpdesk tab??

[Redemption]

Hey there,

I have setup helpdesk, but when I go into my regular member account I cannot access the HelpDesk, there is not tab for me to navigate to it?

How would I go about editing the permissions so users can access it? If there are any.

[tfs]

There's a how-to started here.

http://www.simpledesk.net/community/index.php?topic=899.0

[Redemption]

I managed to figure it out heh, thanks for the reply though, I also needed to know how to move the Helpdesk tab itself?

[venguard223]

It really isn't designed to be moved. Where exactly did you want to move to it and why?

[Redemption]

In that case it doesn't matter too much, looks fine where it is

[venguard223]

That's why I asked why you wanted to move it It's certainly doable but it's not a quick one line change (well, it might be, depending on *exactly* where you wanted it to go and how you wanted it to behave)

[Vegas Jay]

When I try to go to http://www.simpledesk.net/community/index.php?topic=899.0 I get an error message.

Is there a guide for setting up HelpDesk staff and HelpDesk users ?

[email protected]

[venguard223]

After installing SD, and enabling it from Core Features, go to Admin > Helpdesk > Permissions

Set up new roles representing who the users and staff will be for your helpdesk...

[venguard223]

And if you read the post just before your own, you'd even have an answer, how about that?