Once you create a ticket, is there anyway to make the "Additional Details" editable like some of the fields in "Ticket details" in the ticket view, without having to go in the edit option.
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#2
SimpleDesk Support / Assigning a ticket on post
March 24, 2014, 07:53:51 PM
When posting a ticket, is there any way of assigning it at the same time as creating it.
#3
SimpleDesk Support / Re: Certain characters lead to broken tickets/pages
March 24, 2014, 07:48:47 PM
I Found it was because of using the Pound sign...
A way around this in the short term was to replace the symbol in the censored words area...
Obviously the pound sign in the box and the html code for the symbol in the second £
Admin - Forum - Posts and Topics - Censored Words....
The symbol is then replaced by the html code version of the symbol, which means all blank screens will know open
A way around this in the short term was to replace the symbol in the censored words area...
Obviously the pound sign in the box and the html code for the symbol in the second £
Admin - Forum - Posts and Topics - Censored Words....
The symbol is then replaced by the html code version of the symbol, which means all blank screens will know open
Pages1