Quote from: venguard223 on September 17, 2012, 02:12:43 PMSecondly, you can give technicians the privilege to assign tickets. You will need to configure things so that admins are considered as staff (forum admins are usually ignored, there's an option in the options area for this)Fortunately since we will be just 3-4 persons using the simpledesk, these two ways to proceed can work for the purpose.
Lastly, and probably most drastically, create another department. As long as the technician has the ability to access that other department, he can move tickets to it.
Quote from: venguard223 on September 17, 2012, 02:12:43 PMYou are right, it has nothing to do. Any mod or admin feel free to split the topic if you want
how this is in any way related to your original question regarding banning.