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Messages - tfs

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SimpleDesk Discussion / Re: Upgrade Roadmap
« on: Today at 02:19:54 pm »
According to this:

shd_buffer_replace may only be a problem when in help desk only mode, which is what I'm using.

Code: [Select]


shd_buffer_replace(  $buffer)

Last-minute buffer replacements to be made, e.g. removing unwanted content in helpdesk-only mode.

SimpleDesk Discussion / Re: Upgrade Roadmap
« on: Today at 02:14:23 pm »
Still getting the following error when updating PHP to 7.1. I'm not qualified to fix it.

Code: [Select];sa=tickets
2: Parameter 1 to shd_buffer_replace() expected to be a reference, value given

SimpleDesk Discussion / Re: Upgrade Roadmap
« on: February 07, 2019, 04:41:21 pm »
When I change PHP to 7.1 I get this in the error log...

Code: [Select];sa=tickets
2: Parameter 1 to shd_buffer_replace() expected to be a reference, value given

And this:

Code: [Select];sa=tickets
2: Parameter 1 to KB_ob() expected to be a reference, value given

Apparently the second one is due to a Knowledge Base I have installed, but it appears that the first is from SimpleDesk, and is located in \Sources\sd_source\Subs-SimpleDesk.php

SimpleDesk Discussion / Upgrade Roadmap
« on: February 02, 2019, 02:43:12 pm »
Looking to discuss eventual upgrade of my help desk from SMF 2.0.x to whatever comes next. Going to be prudent if/when PHP upgrade gets forced on me via Ionos hosting or a new vulnerability arises.

Current SMF version: SMF 2.0.15
GD version: bundled (2.1.0 compatible)
Database Server: MySQL
MySQL version: 5.5.60-0+deb7u1-log
PHP: 5.6.40
Server version: Apache
SimpleDesk  2.0 SVN r537 (Slightly customized)

Anyone else looking at getting to PHP 7.1+?

General Discussion / Re: Welcome me to this forum!
« on: September 17, 2017, 09:33:32 pm »
Welcome! :)

Getting this on the Home screen at

 Notice: Undefined variable: list in /sv/sd/ on line 4653

Replies cannot be added to the ticket, but the email body that the help desk sends to them can be adjusted.


In lower right corner select SimpleDesk/Email Notifications.

SimpleDesk Support / Re: Only one attachment?
« on: March 28, 2016, 02:15:04 pm »
By attaching one and clicking on browse again I am able to post more than one attachment to a new ticket or a reply.

SimpleDesk Support / Re: Changing the Email..
« on: December 30, 2015, 05:22:25 pm »
Go to [Admin/Configuration/Languages] - Click on English. In the bottom right corner select "Email Notifications" in the SimpleDesk category.

All of your email templates are editable in there.

SimpleDesk Tracker / Re: Re-order custom fields
« on: December 07, 2015, 06:25:14 pm »
I recall when Arantor left and we released before this was done... and I wondered if we didn't just lose a fleeting idea. :)

SimpleDesk Tracker / Re: Enhancement requests from real world users.
« on: December 07, 2015, 04:55:04 pm »
1) The updated column shows the last date of ticket updates. The request to me was a column that showed a simple number, which was the number of days since the ticket was CREATED.

3) I recall Arantor lamenting that he did it this way. It creates confusion is what I've experienced.

4) I have a search system that I created with Arantor's help. But it's not particularly powerful.

SimpleDesk Team Blog / Re: SimpleDesk 2.1 for SMF 2.1
« on: December 05, 2015, 02:45:38 pm »
[[ LIKE ]]

SimpleDesk Support / Re: Custom Profile Fields Not Working
« on: December 05, 2015, 02:42:01 pm »
Good luck!

SimpleDesk Tracker / Re: Enhancement requests from real world users.
« on: November 30, 2015, 10:12:10 pm »

Wow... your first post in more than 5 1/2 years! Things are starting to awaken in the SimipleDesk world. This is exciting!

SimpleDesk Tracker / Enhancement requests from real world users.
« on: November 30, 2015, 07:04:30 pm »
Enhancement request from my guys who are using this every day.

1) Add a column to main grids for ticket age (in days).
2) Add a column to main grids for displaying output of Tally plugin. In our case it would show the total billable time on a ticket.
3) Combine "Tickets Awaiting Staff Response" and "Tickets Awaiting User Response" into one grid.
4) Search - This one could be made SO much better.
5) Ability to create custom "filters" and activate them, so that a particular user sees only tickets where title contains "XYZ" or body contains "123." (for instance) This is separate from Departments. A user would/could create their own filters and it would be active while looking at the main grids.
6) Ability to have a reply on a ticket that is visible only to staff, and which isn't logged, and doesn't trigger an email to the customer. It would look similar to how a "deleted" reply now appears with a red background, but it would be some color other than red to distinguish it from deleted replies.


Edit: adding a #7
7) Allow reordering of items in a "Select from" [Dropdown/Radio Buttons/Multiple Items] custom fields.

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