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I'd like to make use of template_menu() in an external page, however it would appear that the helpdesk ul/li's are not generated so no submenu is created. I've tried both template_menu() and template_header() to no avail. Is there something else I need to include for the helpdesk menu markup to be generated?

Ideally I'd actually like the helpdesk menu markup seperately, but it appears the sd_main_menu() function needs menu buttons - so I'm more then happy to just have the complete topmenu markup and proceed from there.

Here is a screenshot illustrating my problem, as I'm sure I've not explained myself very well.

[tl;dr / summary: I need help making a private department that a user can post in it, reply to their ticket & view their own closed ticket but only SMF Administrators may view/moderate.]

Hi there,
First of all a big thank you to the developers of SimpleDesk, it's really enhanced the way we deal with user support at the community I moderate for. We've been using it without a hitch, but I recently tasked myself with the job of fixing up the permissions and sorting out a couple of new departments. I'm running into a few problems though.

We have 5 departments (Screenshot here). 3 of the departments, any user can post in and any staff can reply to. The fourth department ("Archive") is simply for the old tickets left over from when we had a single department (using a custom field) users can't create tickets there, it seems to work fine.

The fifth department is the one causing problems. It's used for reports against super admins and should only be handled by root admins (folks in the smf administrator group). The only helpdesk group assigned to it is "Users - Super Reports" should only be able to  create tickets, view their own tickets & view their closed tickets (Screenshot Here). However the department is not visible  under the Departments tab and whilst tickets can be created, only root admins are able to see or reply to them - the user is no longer able to access them.

tl;dr / summary: I need help making a private department that a user can post in it, reply to their ticket & view their own closed ticket but only SMF Administrators may view/moderate.

Any suggestions you may have as to where I am going wrong would be great!