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I tried various combos of view all public, view all private, own private, own public... and the only way to get them in the dropdown assign list was to have them view all still.
Made the change

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// can they actually see said ticket
$visible = shd_members_allowed_to('shd_view_ticket_own');

and then logged in as member of the staff group with no admin privilidges and still could see all the other test tickets as well. 

Gotta run off to work now, which is a big grrr... I will have a proper play with it tonight, checking the permissions more methodically instead of just a rush job.

Thanks for your help, really appreciate it.

That didn't restrict viewing all tickets unfortunately. Thanks anyway

Thanks Arantor, going to try and implement this now, will let you know how it goes.

Have a custom theme question too but will start new thread for that.

this is great!!!!!

I completely agree that my request is actually counter to the whole point of the exercise, as essentially it is exactly oppsite the intended purpose. When i saw it though, i was so excited, as i have been looking for something like this for a long time (don't have the coding skills to make it myself, and i was hoping i might be able to adapt it to suit my whacked needs lmao).
But if that is the only little hack that i need to make it work, then i just gotta say, you are a freaking guru!!!!

Thanks for such a prompt reply. I have just been playing with the groups and permissions, and it looks like you are right.  This is such a cool addition to the forum, just awesome!!

I promoted the group students to staff (was nice you could do the entire group en masse  ), but I don't want to set the permissions to see all tickets, due to privacy reasons. This mod is so close to perfect for what I want... almost.

Is there any chance of getting that kind of layering in the permission for a certain level of staff  to see only their tickets assigned? Kinda similar to a board moderator, who has a certain level of control over specific boards, but not carte blanch?

thanks

Hi, just stumbled across SimpleDesk while on smf forum and this is just awesome.
Have just installed it and checking it out now.

Was wondering if there was any way to sort of reverse the functionality of the tickets. What i want to do is be able to assign a ticket to the members (my students in this case- a homework task) and then be able to mark it off as complete. At the moment it seems i can assign a ticket to staff, so i was thinking if i promote all students to staff, and then restrict their ability to see anything but their own tickets, and have me be the senior staff so i can see everything, would that be how the staff works, and would it affect group permissions anywhere else in the boards?

thanks, this is looking like an awesome addition