Hi all.
Out of curiosity whether I could do this. Say I have 2 users. User1 and User 2. 3 Department, Department A, Department B and Department C.
Is it possible to assign user1 to be Analyst for Department A but just a regular user for Department B and Dept C?
User2 to be regular user for Department A and Dept C but an Analyst of Dept B?
The purpose of this request is so that User1 Can only manage his/her Dept (which is Dept A) but can still open ticket assigning to Dept B and Dept C. I hope this make sense.
Please advise? Many thanks everyone...
Out of curiosity whether I could do this. Say I have 2 users. User1 and User 2. 3 Department, Department A, Department B and Department C.
Is it possible to assign user1 to be Analyst for Department A but just a regular user for Department B and Dept C?
User2 to be regular user for Department A and Dept C but an Analyst of Dept B?
The purpose of this request is so that User1 Can only manage his/her Dept (which is Dept A) but can still open ticket assigning to Dept B and Dept C. I hope this make sense.
Please advise? Many thanks everyone...