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I found it

', $context['active_tickets'] ,'
Will out put the current number of tickets that need a reply

for example usage
<span>', $context['active_tickets'] ,'</span>

I got it from this - https://github.com/SimpleDesk/SimpleDesk/blob/41dbf9e44bbee3c19d7aebf999fae0142e1d8c0b/sd_source/Subs-SimpleDesk.php#L293-L358

Thanks for your reply but then my next question is how to i call that number of tickets that need a response.

Hello

I have been looking for the shd_get_active_tickets() or $context['Cuuent_open_tickets'] so it would out put the number of current open tickets. If anyone would know what this might be I would be very greatful

Thanks