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The current system isn't designed to allow non staff members to view the ticket.

There isn't any built in way and code wise while you could do some database alterations to make it happen, wouldn't be supported and may break things as the system expects to have a valid user signed in to use the system.

There isn't a way easily to do it.  You would have to start off with that mod working in SMF, then bring in the changes it makes into the display for SimpleDesk as well.

We don't support that mod, not that it couldn't be done.

The changes I suggested in my last post group replies based on the member id.  If the same member replies multiple times in a row, the color wouldn't change.

If you want to change the color, I would suggest creating new names, copying the existing css for information and description and then altering it to fit your needs.  Unless you want to change those globally, as they are SMF css code and used in other parts around SMF.

If you wanted to track colors by the member, it should be possible by tracking the id_member and only changing $alt when we encounter a different id_member:

Code Select Expand


$alt = false;
$last_id_member = -1;
while ($reply = $context['get_replies']())
{
if ($last_id_member != $reply['id_member'])
$alt = !$alt;
$last_id_member = $reply['id_member'];

if (!empty($reply['is_new']))
echo '
<a id="new"></a>';

echo '
<div class="', $alt? 'description' : 'information', ' shd_reply', (!empty($context['ticket']['display_recycle']) && $reply['message_status'] == MSG_STATUS_DELETED ? ' errorbox' : ''), '" id="msg', $reply['id'], '">


It can be by modifying the SimpleDesk-Display.template.php in the sd_template folder (in default theme folder)

look for:

Code Select Expand


while ($reply = $context['get_replies']())
{
if (!empty($reply['is_new']))
echo '
<a id="new"></a>';

echo '
<div class="description shd_reply', (!empty($context['ticket']['display_recycle']) && $reply['message_status'] == MSG_STATUS_DELETED ? ' errorbox' : ''), '" id="msg', $reply['id'], '">


Replace that with:

Code Select Expand

$alt = false;
while ($reply = $context['get_replies']())
{
$alt = !$alt;

if (!empty($reply['is_new']))
echo '
<a id="new"></a>';

echo '
<div class="', $alt? 'description' : 'information', ' shd_reply', (!empty($context['ticket']['display_recycle']) && $reply['message_status'] == MSG_STATUS_DELETED ? ' errorbox' : ''), '" id="msg', $reply['id'], '">

All fixed.  Testing a SMF patch here.

Which version of SD?

You can disable it via permissions, but admins can still change them.  It will still show up on the interface.  You could remove it from the interface by modifying templates as needed.

Do you have any custom fields?  If so disable those as a test for now.

Something is up with that text.  Are you using a non english language or something else like Right to left?

Are you using another theme, if so can you test this with the default theme to make sure its not a theme related issue?

SimpleDesk's quick reply submit options are the same ones you see on the regular reply/new ticket screen.  So they should normally show.

Quick reply only shows if the user can reply to the ticket and has enabled in their options under their profile to use quick reply.

SMF already specifies the meta charset.  You can see this even on SimpleDesk pages by viewing the source.  If you have changed all the database tables and columns where the charset is specified, this should in theory work.

SimpleDesk has not been tested with any other charsets other than the default and UTF-8.  In future versions of SMF, UTF-8 will be the only supported charset.  SimpleDesk will also follow this route and only support UTF-8.

You would have to modify the database manually as SimpleDesk follows SMF's charset, but if you convert or change it later, it won't follow it.  Other than that, SimpleDesk follows what your SMF charset was set to.

SMF 2.1 will be moving all forums to use UTF-8.  So you can expect that SMF will have limited support for non-UTF-8 forums in 2.1 and beyond.

I'm afraid you would have to give me more information as I'm not sure what I'm supposed to be seeing here.