Quote from: Arantor on April 07, 2010, 04:47:54 AM
Custom Fields in Tickets and Replies - The ability for helpdesk admins to create new fields to be added to tickets and/or replies, with controls over what data can be supplied, who it is visible to and more.
Email Notifications - Have the helpdesk email users when their tickets are updated.
I am very happy to see these two features top of the list. That is exactly where I would have gone with it. Now I don't have to! Yay!
I'm assuming the email notifications would email moderators and admins (helpdesk staff) too? Like, say on a new ticket?
(I have successfully installed 1.0 and am training staff on it now - to go public soon. Thanks again!)