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I was wondering where I could locate that in Subs.php? Is it even in Subs.php?
I was trying to add a menu item below 'Helpdesk Profile' under the 'Profile' tab on my forum's menu bar, but it was not under the Profile array.

Thanks for any input!

Really loving Simple Desk (especially since we were paying to use a non-integrated helpdesk software before... -_-) <333

Just one question: what does private & non-private when opening a ticket mean? I know I can make that part hidden to members, but was just curious what they meant.

Thanks!