I'm so sorry that I haven't found the answer to this on my own, but I'm a bit bleary-eyed and head-achey today, so please pardon me.
Is it possible to have a ticket assigned to an entire group (such as all Helpdesk Staff) or must I choose one individual from that group? I only see individual members' names in the pulldown when assigning. In some cases, I'd like all the staff to receive notification that there is a ticket. I can't seem to find the option for this.
Thank you.
Is it possible to have a ticket assigned to an entire group (such as all Helpdesk Staff) or must I choose one individual from that group? I only see individual members' names in the pulldown when assigning. In some cases, I'd like all the staff to receive notification that there is a ticket. I can't seem to find the option for this.
Thank you.