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#41

SimpleDesk Support / Create an internal ticket syst...

Last post by biribinha - November 12, 2019, 01:41:06 PM

Hello friends

I am trying to use SimpleDesk as an internal ticket system for my company, but I have had difficulty deploying the necessary configurations.

See if you can help me.

Let's suppose I have 3 departments: A, B, C.

I need all departments to be able to send tickets to everyone, but they can only see tickets of their own.

Example:
Department A sends a ticket to Department B. Department B will receive the ticket and resolve it.

Department C sends a ticket to department B, which also receives it and will resolve it, however, when department C or department A enters the tickets section of department B, it can only see the tickets it has created.

Department A or C can only see their own tickets.

When department B sends a ticket to department A or C, the same scenario must apply.

How to make?

Sorry for my bad english, used google translate.

#42

SimpleDesk Support / Re: Letting a certain role mod...

Last post by SleePy - August 17, 2019, 12:05:54 PM

I would have to test it to verify but this should work as you are intending.  Don't forget that permissions apply to all membergroups assigned to a user.  Not just the primary display membergroup.

#43

SimpleDesk Support / Letting a certain role modify ...

Last post by Arraknia - August 15, 2019, 09:54:03 PM

So I'm the community manager at a Mount&Blade: Warband roleplaying community, and we've decided to make a new forum with SMF, and we're used to tickets systems from before. I downloaded SimpleDesk and got the hang of it, but encountered a problem when I wanted an Event Master to be able to moderate one department, while be a regular user to the other ones. Any idea of how I can fix this? I'll post a picture of it for reference.

#44

SimpleDesk Tracker / Re: SD 2.1 - Enable Front Page...

Last post by tfs - April 26, 2019, 12:47:05 AM

Thanks Jeremy. I'm hoping to get Tally going as well. I actually forget how to setup Tally. Do you remember if we had a tutorial on it?

#45

SimpleDesk Tracker / Re: SD 2.1 - Enable Front Page...

Last post by SleePy - April 25, 2019, 09:00:09 PM

Will look into it.  It was broken at one time, I fixed it up and haven't checked since.

#46

SimpleDesk Tracker / SD 2.1 - Enable Front Page?

Last post by tfs - April 22, 2019, 12:25:29 PM

I'm trying to enable the front page button at ?action=admin;area=helpdesk_plugins

I forget if that needs to be installed separately? The button is there but clicking on it has no effect, nor does Tally Custom Fields.

SMF 2.1 RC2
SD - who can tell? Latest from git?

#47

SimpleDesk Discussion / Re: Upgrade Roadmap

Last post by tfs - February 26, 2019, 07:58:46 PM

Thanks, will give it a try and report back.

#48

SimpleDesk Discussion / Re: Upgrade Roadmap

Last post by SleePy - February 23, 2019, 08:38:01 PM

In the sd_sources/Subs-SimpleDes.php

Code Select Expand


function shd_buffer_replace(&$buffer)


Replace with

Code Select Expand


function shd_buffer_replace($buffer)


This is fixed in 2.1

#49

SimpleDesk Discussion / Re: Upgrade Roadmap

Last post by tfs - February 18, 2019, 12:01:55 PM

Current SMF version: SMF 2.0.15
GD version: bundled (2.1.0 compatible)
MySQL version: 5.5.60-0+deb7u1-log
PHP: 5.6.40
Server version: Apache
SimpleDesk  2.0 SVN r537 (Slightly customized)

I'm not quite sure what this means:

Are you doing any placements of SD like in the board index, unread replies or other areas?

I've done a few customizations over the years. Added a column or two to the ticket grids. Adjusted widths on the grids. Set the Additional Info area to collapsed by default. Added a few custom fields to the ticket display template.

But when you say Board Index maybe you mean the forum? In this case there is no forum and no personal messages available. That's all turned off. Help desk only.

#50

SimpleDesk Discussion / Re: Upgrade Roadmap

Last post by SleePy - February 16, 2019, 03:51:31 PM

What version of SMF and SD?

Are you doing any placements of SD like in the board index, unread replies or other areas?