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Yes, the ticket poster will see his/her ticket, if they have the permission to do so (There's a setting for seeing private tickets, on an own/any level, IIRC, again please have a look).

Sorry, not sure I get what you mean.
You may want to look at your permissions screen to see exactly who can do what. There's one permission for private tickets, and one for normal (public) tickets.

Those with the permission to see private tickets can see it.

Yes, you can grab the file from your site using FTP.
The file is SimpleDesk-Post.php (I gave the wrong file earlier, sorry), located in ./Sources/. Line #285 will have this:

Code Select Expand

$private = false;

Change that to:

Code Select Expand

$private = true;

Please do not bump your topics within 24 hours. We're all human here (since our bot can't respond to support requests properly ), and we're working as fast as we can to help you.

Departments are on our list, but not for SD 1.1 (can't recall what version).

To make a ticket private by default I'm guessing you have to change Subs-SimpleDeskPost.php to make the posting function make tickets private when they're posted. If you want help with that, please attach your file.

Pinned ticket? Like sticky topics? IIRC there's some sort of global announcements planned, but not soon.

Thanks for starting to translate this, Costa

This topic has been moved to SimpleDesk Discussion.

http://www.simpledesk.net/community/index.php?topic=556.0

by the way .. a other good option is to make the assign/reassign also by ajax request. Possible ?

That feature has been discussed but it never made it into SD 1.0.

Split of the posts regarding assignation.

Find it here: http://www.simpledesk.net/community/simpledesk-discussion/assignation-was-re-simpledesk-1.0-rc2-542.0.html

Thanks, will fix it. The right column just need to be more narrow, I guess.

Yes, of course.

They're both the same, just different package types. Choose whichever you like

Topic locked. You already asked in the announcement and had your reply.

There's not a chance what so ever for 1.1.11 support.

Congratulations, and thanks, to everyone involved! It's been great so far and I'm looking forward to the other stuff we have in mind.

I like the idea, but not for SimpleDesk 1.0 or 1.1.