Since we started to develop the second version of SimpleDesk, 1.1, back in early April just after our first public release, we posted a list of the new features and improvements that would be included in the updated package.
However, since that was posted, many changes have taken place in the development of SimpleDesk, resulting in the addition and removal of some of those points.
Therefor, I present to you the updated list of features and updates in SimpleDesk 1.1, whose codename is yet to be revealed
Roadmap Legend:
- New Feature
- Feature Enhancement
- Functionality Removal
- Functionality Change
- Bug Fix
Comparing this list to the old one, we see a few changes:
* Split/merge tickets, support forum search, as well as the integrated help area are three features that have been pushed to a later version since we felt that they were not our main priority right now.
* Maintenance mode has been introduced. This allows you to shut down the helpdesk for everyone but administrators so that any kind of maintenance can be carried out while no users are browsing the helpdesk, similarly to SMF's own function with the same name.
* The addition of a plugin system. This system allows SimpleDesk to be seamlessly extended on its own, with the help of "plugins" that take advantage of several integration hooks that have been added to the code.
Once we've released SimpleDesk 1.1 we'll be documenting these functions and posting guides on how they work, so that modders and other interested users can start using them as they like. The plugin system will also be heavily extended upon in the near future, allowing SimpleDesk to be more and more customizable as we go along.
We are very excited about these changes, and although it's been a long time since we first introduced this version, we hope that once it's out you'll be able to enjoy it as much as we have done while working on it.
So stick around - SimpleDesk 1.1 is not far away. You can have a look at our bug tracker and the SVN stats for the latest news on what's going on behind the scenes right now.
~cм
Keep your eyes out. The quackers are coming for you.
However, since that was posted, many changes have taken place in the development of SimpleDesk, resulting in the addition and removal of some of those points.
Therefor, I present to you the updated list of features and updates in SimpleDesk 1.1, whose codename is yet to be revealed
Roadmap Legend:
- New Feature
- Feature Enhancement
- Functionality Removal
- Functionality Change
- Bug Fix
General Features Custom Fields in Tickets/Replies Email Notifications/Change Updates Admin customizable "Thank You" screen after creating a ticket Maintenance mode Plugin system and integration hooks Plus various enhancements and bug fixes all over the place |
Staff Features Ticket Relationships / Linked Tickets Proxy Tickets (Create ticket for user) Enhanced Permissions |
Member Features Ticket's action log in the ticket itself (plus various action log improvements) |
SMF Features Ticket wiki-links [[ticket:123]] support SSI.php functions for gathering data Helpdesk profile section |
Comparing this list to the old one, we see a few changes:
* Split/merge tickets, support forum search, as well as the integrated help area are three features that have been pushed to a later version since we felt that they were not our main priority right now.
* Maintenance mode has been introduced. This allows you to shut down the helpdesk for everyone but administrators so that any kind of maintenance can be carried out while no users are browsing the helpdesk, similarly to SMF's own function with the same name.
* The addition of a plugin system. This system allows SimpleDesk to be seamlessly extended on its own, with the help of "plugins" that take advantage of several integration hooks that have been added to the code.
Once we've released SimpleDesk 1.1 we'll be documenting these functions and posting guides on how they work, so that modders and other interested users can start using them as they like. The plugin system will also be heavily extended upon in the near future, allowing SimpleDesk to be more and more customizable as we go along.
We are very excited about these changes, and although it's been a long time since we first introduced this version, we hope that once it's out you'll be able to enjoy it as much as we have done while working on it.
So stick around - SimpleDesk 1.1 is not far away. You can have a look at our bug tracker and the SVN stats for the latest news on what's going on behind the scenes right now.
~cм
Keep your eyes out. The quackers are coming for you.