It can be by modifying the SimpleDesk-Display.template.php in the sd_template folder (in default theme folder)
look for:
Replace that with:
look for:
Code Select
while ($reply = $context['get_replies']())
{
if (!empty($reply['is_new']))
echo '
<a id="new"></a>';
echo '
<div class="description shd_reply', (!empty($context['ticket']['display_recycle']) && $reply['message_status'] == MSG_STATUS_DELETED ? ' errorbox' : ''), '" id="msg', $reply['id'], '">
Replace that with:
Code Select
$alt = false;
while ($reply = $context['get_replies']())
{
$alt = !$alt;
if (!empty($reply['is_new']))
echo '
<a id="new"></a>';
echo '
<div class="', $alt? 'description' : 'information', ' shd_reply', (!empty($context['ticket']['display_recycle']) && $reply['message_status'] == MSG_STATUS_DELETED ? ' errorbox' : ''), '" id="msg', $reply['id'], '">